Jacqueline I Johnson

• Promote as a positive and professional brand ambassador for Wyndham Destinations
• Greet, present, and incentivize prospective customers to attend a sales-preview tour
• Screen and qualify potential customers based on company guidelines
• Make sales-tour reservations and collected required deposits

Also: Hotel Concierge

• Assisted guests in obtaining tickets to shows or events in the area.
• Resolved guest complaints in a timely manner.
• Maintained an up-to-date directory of city maps, tour guides and other necessary materials for visitors' use.
• Arranged for translators and other special services for guests.
• Answered incoming calls from customers seeking directions or advice on nearby attractions.
• Ensured that all packages sent to the hotel were delivered promptly to guest rooms.

• Developed relationships with vendors in order to secure competitive rates for shipping services.
• Worked closely with customs officials in order to facilitate the clearance of international shipments.
• Inspected and counted items received, and checked against invoices or other documents, while recording shortages and rejecting damaged goods.
• Communicated effectively with truck drivers regarding pickup and delivery schedules.
• Determined shipping methods and prepared bills of lading, invoices and other shipping documents.

• Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
• Verified accuracy of manifests against actual cargo loads being loaded onto aircrafts.
• Operated conveyor belts, push-back tractors and aircraft tugs daily.
• Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
• Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.

Also: Delta Airlines, LLC (Sept/2006 to March/2019 )in the following positions: Baggage Handler, Ramp Agent, Ticketing/Gate, Ramp Lead Dispatcher and Load Planning Agent

• Collaborated with other departments on projects related to freight handling activities.
• Inspected freight for damages and discrepancies against shipping documents.
• Used computer systems to input and retrieve information regarding freight status.
• Transported freights using forklifts, pallet jacks and reach trucks.
• Checked aircraft weight prior to takeoff and distributed load sheets accordingly.
• Verified that all necessary documentation was completed prior to loading munitions onto the aircrafts.
• Supervised ground crews responsible for handling loadings and unloading of cargo onto aircrafts.
• Performed preventive maintenance and repairs on ground support equipment, including aircraft tow tractors, lavatory servicing trucks, cargo loaders, fue

• Applied basic mechanical knowledge to perform maintenance and operational tasks on an automated Baggage Handling System (BHS)
• Performed cleaning, routine inspections, preventive, corrective and emergency maintenance based on an established maintenance program
• Cleared and reset jams and faults; when these failures occur, baggage and/or other items may have to be physically moved
• Learned, under direct supervision, to be able to troubleshoot, repair, replace, and rebuild all the mechanical components in the BHS to include, but not limited to, the following: