Riley Crookham
Myrtle Beach,SC
Summary
Guest-obsessed Vacation Ownership professional dedicated to turning everyday stays into lifetime memories. Blends strong operational expertise with an intuitive approach to hospitality, anticipating owner needs and resolving challenges with warm, exceptional service. Proven track record in elevating guest and owner satisfaction scores and fostering long-term relationship loyalty.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Community Marketing Agent
Travel and Leisure Co
Barefoot Landing
05.2026 - Current
- Engaged visitors face-to-face at high-traffic local attractions to promote vacation club experience and qualify leads based on financial and demographic criteria, enhancing lead quality.
- Resolved customer objections and built customized promotional packages, securing presentation tour reservations by processing required deposits onsite, contributing to consistent tour volume.
- Developed engaging marketing materials for travel promotions and events.
- Collaborated with local businesses to enhance community tourism partnerships.
Sales Gallery Coordinator
Hilton Grand Vacations
Myrtle Beach, USA
08.2025 - 05.2026
- Welcomed guests and vacation owners to sales center, managed presentation check-ins, and assigned tours to sales executives using a strict rotation system to optimize guest experience.
- Provided administrative support by logging tour details in internal software, tracking staff attendance, directing phone inquiries, and managing inventory and gifting programs to streamline operations.
- Maintained gallery aesthetics and café refreshment areas to uphold high-standard hospitality environment throughout sales experience.
Intern
Marriott Vacations Worldwide
Sheraton Broadway Resort
05.2025 - 08.2025
- Managed reservation systems to ensure accurate guest data, optimal room assignments, and billing procedures, streamlining check-in processes to enhance guest satisfaction and uphold Marriott's service standards.
- Facilitated cross-departmental communication to improve service delivery and operational efficiency, employing multi-tasking strategies during peak periods to resolve concurrent guest inquiries.
- Shadowed multiple operational departments to gain daily insight into front-of-house logistics and property performance, enhancing understanding of overall operations.
Guest Service Arrival
Sheraton Broadway Resort
08.2024 - 08.2025
- Managed reservation systems, ensuring precise guest data, optimal room assignments, and accurate billing while streamlining check-in processes to elevate guest satisfaction and uphold Marriott's service excellence standards.
- Facilitated cross-departmental communication to enhance service delivery and operational efficiency, resolving concurrent guest inquiries smoothly during peak volume periods.
- Shadowed multiple operational departments to gain insight into front-of-house logistics and overall property performance.
Front Desk Manager
K1 Speed
04.2022 - 05.2024
- Led recruitment and onboarding by conducting candidate interviews, mentoring new hires, and fostering professional growth to improve team capabilities.
- Enforced compliance policies, brand standards, and operational regulations while overseeing cash reconciliations to ensure financial integrity.
- Enhanced repeat business and guest loyalty through proactive feedback management and exceptional service delivery, promoting upselling and add-on opportunities to increase property revenue.
Education
B.S.B.A - Hospitality, Resort, and Tourism Management
COASTAL CAROLINA UNIVERSITY
Conway, SCHigh School -
APPOQUINIMINK HIGH SCHOOL
Middletown, DESkills
- Lead qualification
- Customer engagement
- Customer Service
- Service Recovery
- Hospitality
- POS Systems
- Time Management
- Teamwork and collaboration
- Positive brand representation
- Communication
Certification
- CHIA Certification, Certification in Hotel Industry Analytics
- TIPS Certification, South Carolina on-premises alcohol training
- Cvent Certification
Timeline
Community Marketing Agent
Travel and Leisure Co
05.2026 - Current
Sales Gallery Coordinator
Hilton Grand Vacations
08.2025 - 05.2026
Intern
Marriott Vacations Worldwide
05.2025 - 08.2025
Guest Service Arrival
Sheraton Broadway Resort
08.2024 - 08.2025
Front Desk Manager
K1 Speed
04.2022 - 05.2024
B.S.B.A - Hospitality, Resort, and Tourism Management
COASTAL CAROLINA UNIVERSITY
High School -
APPOQUINIMINK HIGH SCHOOL