Sarah Smith
SHERMAN
Summary
Adaptable Outbound Sales Professional experienced in qualifying leads and handling objections. Achieved improved conversion rates through effective appointment setting and precise sales reporting. Focused on enhancing customer follow-up and maintaining accurate order processing.
Overview
1
1
Language
3
3
years of professional experience
Work History
Outbound Call Center Agent
Front Line Source Group
Garland, TX
02.2023 - 07.2024
- Conducted outbound calls to qualify leads and schedule appointments.
- Followed call scripts while adapting customer conversations to support effective service delivery.
- Recorded call outcomes and dispositions in CRM systems to support consistent case documentation and follow-up.
- Managed customer objection resolution professionally to support contact and conversion rate improvement.
Packer Associate
Texton
Garland, TX
02.2021 - 02.2022
- Packaged products accurately according to order specifications and quality standards.
- Inspected items for damage to maintain quality standards and ensure only acceptable products moved forward.
- Labeled cartons to support correct shipment processing and maintain inventory tracking accuracy.
- Managed product sorting by destination size and packaging requirements to maintain workflow accuracy.
- Managed staged completed orders for loading and timely distribution to maintain workflow continuity.
- Sustained clean, organized work areas to maintain safe operating conditions.
- Verified shipment counts and contents against packing lists to support accurate shipment preparation before sealing.
- Improved customer satisfaction through accurate item packaging practices that ensured secure delivery and minimized returns.
- Managed movement of warehouse items by operating pallet jacks and hand trucks for efficient handling.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2025
Skills
- Outbound sales
- Salesforce
- Closing techniques
- Upselling strategies
- Objection handling
- Performance analysis
- Lead qualification
- Lead qualification
- Sales reporting
- Team collaboration
- Process optimization
- Goal oriented
Languages
English
Full Professional
Timeline
Outbound Call Center Agent
Front Line Source Group
02.2023 - 07.2024
Packer Associate
Texton
02.2021 - 02.2022
High School Diploma -
Penn Foster Career School