JACQUELINE L. HUNTER
Fairfax,VA
Summary
Enjoys working closely with team members to deliver positive guest experience. Driven, highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in alleviating customer dissatisfaction with prompt service and diplomatic communication.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
ABM AVIATION
Dulles, Virginia
05.2026 - Current
- Coordinated baggage handling and ensured proper loading procedures.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Assisted passengers with check-in and boarding procedures.
- Coordinated luggage handling and ensured timely delivery to aircraft.
- Provided exceptional customer service in high-pressure situations.
Front Desk Agent
Sonesta International Hotels Corporation
11.2024 - Current
- Maintained accurate guest records, payments, and reservations using hotel management software, ensuring seamless check-in and check-out processes.
- Resolved guest issues promptly, leading to positive feedback and increased likelihood of return visits.
- Welcomed and checked in guests at the hotel front desk.
- Managed reservations using hotel management software and systems.
- Answered guest inquiries and provided information about hotel services.
Front Desk Supervisor
Marriott Hospitality LLC
03.2023 - 10.2024
- Oversaw front desk operations, focusing on enhancing hotel reputation and optimizing staff performance.
- Coordinated room service, housekeeping, maintenance, and security to ensure timely and effective guest service.
- Developed internal standards to reduce regulatory risks and enhance compliance across programs.
Front Office Manager
Manassas Hospitality Group
01.2023 - 03.2023
- Monitored front desk financial transactions, ensuring billing accuracy and reducing discrepancies.
- Coached employees to resolve daily tasks and complex issues, enhancing team capability.
- Managed client records and implemented safety procedures, safeguarding against data breaches and misuse.
Front Desk Agent
Hilton Garden Inn Hotel
07.2022 - 01.2023
- Increased customer loyalty by enrolling guests in rewards program and providing exceptional service to encourage repeat stays
- Streamlined front desk operations during peak hotel hours to enhance guest experience.
- Welcomed guests and provided information about hotel services and amenities.
- Managed guest check-ins and check-outs efficiently and accurately.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
Front Desk Agent
Staybridge Suites
07.2019 - 06.2022
- Processed reservations, check-ins and check-outs using internal software to ensure smooth operations
- Greeted visitors and customers upon arrival, assisted with inquiries to enhance customer experience and retention
- Answered multi-line phone system, greeted callers enthusiastically to provide excellent customer service.
Education
Diploma/GED - General Studies
Huntington High School
Shreveport, LASkills
- Reservations Management
- OnQ & Opera systems
- Billing accuracy
- Transaction management
- Guest services
- Time management
- Room allocation
- Cash management
- Team Building
- Training and mentoring
- Problem-solving skills
- Phone and Email Etiquette
Coursework
- Completed "Front office Manager Program/Event" (Hotel)
- Completed Hospitality Manager: Leadership (Certification) America Hotel & Lodging Educational Institute - April 8, 2020
Timeline
Passenger Service Agent
ABM AVIATION
05.2026 - Current
Front Desk Agent
Sonesta International Hotels Corporation
11.2024 - Current
Front Desk Supervisor
Marriott Hospitality LLC
03.2023 - 10.2024
Front Office Manager
Manassas Hospitality Group
01.2023 - 03.2023
Front Desk Agent
Hilton Garden Inn Hotel
07.2022 - 01.2023
Front Desk Agent
Staybridge Suites
07.2019 - 06.2022
Diploma/GED - General Studies
Huntington High School