Jacqueline Verenice Esparza Diaz
Rockwall
Summary
Dynamic manager with a proven track record at MAE Custom Carpentry, enhancing customer satisfaction and team productivity. Skilled in strategic planning and clear communication, I successfully resolved disputes and improved marketing efforts, attracting new clients while fostering a professional work environment. Committed to delivering exceptional service and optimizing operational efficiency.
Overview
4
4
years of professional experience
Work History
Manager
MAE Custom Carpentry
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Administrative Assistant
Smart Holdings LLC
11.2020 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
High School Diploma -
Rockwall Heath Highschool
Rockwall, TX06.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Strategic planning
- Marketing
- Clear communication
Languages
Spanish
Native or Bilingual
Timeline
Manager
MAE Custom Carpentry
09.2023 - Current
Administrative Assistant
Smart Holdings LLC
11.2020 - 06.2023
High School Diploma -
Rockwall Heath Highschool
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