Jacqueline Wells
Somerdale,NJ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
12
years of professional experience
Work History
Store Manager
Sunglass Hut
03.2022 - Current
- Led teams in 4 locations including brand new location in Marlton.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Signet Jewelers/ Piercing Pagoda
11.2017 - 03.2022
- Lead team of 6-15 people in Million Dollar Jewelry Kiosk location
- Provide exceptional customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Hiring, Coaching, Development and Training of new and core team members
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Increased over comp 4 consecutive years.
District Sales Manager
Claire's Concessions
02.2016 - 11.2017
- Oversee 8 Merchandisers in over 20 Concession locations; across NY and North Jersey within Toys'R'Us stores
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Resolve customer complaints regarding sales and service
- Travel to locations to complete merchandising tasks while establishing relationships with store management.
Multi Store Manager
Claire's
02.2012 - 02.2016
- Store Manager for 2 Claire's locations, one top volume spotlight location
- Responsible for increased sales volume 4 consecutive years
- Provide exceptional customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing ear piercing services for customers
- District Trainer, development of team to next level positions.
Education
High School Diploma -
Triton Regional High School
Runnemede, NJ06.2000
Skills
- Friendly and Positive
- Customer Service Management
- Partnership Building
- Operation Management
- Team leadership and coaching
- Goals and performance
Accomplishments
Nominated Store Manager of the Year 2014, 2015, 2016
St.Jude Charity Sales Contest 2020 Top Performer, Regional Winner
References
References available upon request
Timeline
Store Manager
Sunglass Hut
03.2022 - Current
Store Manager
Signet Jewelers/ Piercing Pagoda
11.2017 - 03.2022
District Sales Manager
Claire's Concessions
02.2016 - 11.2017
Multi Store Manager
Claire's
02.2012 - 02.2016
High School Diploma -
Triton Regional High School
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