Jacqueline Y. Flores
Houston
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Personal Banker
Prosperity Bank
01.2025 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Experience CSR / Teller
Prosperity Bank
09.2014 - Current
- Greet customers and assist as first point of contact for customers
- Experience in maintaining cash drawer and handling customer transactions.
- Managed and balanced cash vault, prepped money for shipments.
- Trained employees on cash drawer operation.
- Adhere to strict opening and closing procedures to protect employees and assets of the bank.
Font supervisor/Trainer/Photo lab Technician/CSR
Target Corporation
11.2008 - 09.2014
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Communicate exceedingly well with clients and meet deadlines.
- Maintain, distribute photo orders and organized returned inventory
- Experience in maintaining cash drawer and handling customer transactions.
- Provided ongoing training to address staff needs.
- Trained newly hired to fill key positions and maximize productivity.
Education
High School Diploma -
Reagan High School
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Languages
English
Native or Bilingual
Timeline
Personal Banker
Prosperity Bank
01.2025 - Current
Experience CSR / Teller
Prosperity Bank
09.2014 - Current
Font supervisor/Trainer/Photo lab Technician/CSR
Target Corporation
11.2008 - 09.2014
High School Diploma -
Reagan High School
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