Jacquelinne Hernandez
Memphis,TN
Summary
Analytical, organized and detail-oriented coordinator with experience in the full spectrum of business management. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges, propel business growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Richards Packaging
Memphis, Tennessee
01.2021 - 03.2025
- My responsibilities include completing a customer order using Citrix and GP.
- As well as quoting and follow up with customers.
- Routing qualified opportunities to sales manager for further development and closure.
- Understating customers' needs and requirements by using great written and verbal communication.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
FedEx
Memphis, Tennessee
01.2019 - 01.2020
- I was tasked with resolving customer package inquiries.
- Completing data input and transfer customer to the correct department.
- My other responsibilities include tracking packages using CAT, dexter, and 1source.
- Escalate issues to the trace department for any high priority packages (example, medical devices).
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
Associate Manager
Newks
Collierville, Tennessee
01.2013 - 01.2019
- I assisted with provided direction to hourly partners, ensuring execution of all positions, chores, and responsibilities.
- I created and executed inventory, purchasing, sales, scheduling and hiring reports.
- I was tasked with Hiring of hourly members to support the business.
- Collaborated with senior management to develop annual operational plans.
- Provided guidance on complex projects ensuring deadlines were met.
Education
HIGH SCHOOL DIPLOMA -
SOUTHWID HIGH SCHOOL
Skills
- Fluent in English and Spanish
- Microsoft Office
- Inventory management
- Purchasing
- Customer Service
- Reporting
- Planning
- Scheduling
- FedEx tracking systems
- Data entry
- Order processing
- Customer relationship management
- Problem solving
- Time management
- Schedule mastery
- Key holder experience
- Multi-line telephone operations
Timeline
Customer Service Representative
Richards Packaging
01.2021 - 03.2025
Customer Service Representative
FedEx
01.2019 - 01.2020
Associate Manager
Newks
01.2013 - 01.2019
HIGH SCHOOL DIPLOMA -
SOUTHWID HIGH SCHOOL