Hi, I’m
Jacquelyn Alberts
Mays Landing,NJ
Summary
Knowledgeable and dedicated customer service professional with experience across a wide range of industries. Solid team player with an outgoing, positive attitude and excellent interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Establishes loyalty by employing service-oriented behaviors, understanding customer desires, and providing customized solutions.
Overview
15
years of professional experience
Work History
The Purple Crayon Early Enrichment Center
Teacher
11.2022 - 12.2023
Job overview
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Watched and cared for twelve toddler students with two additional aides.
- Prepared and presented lesson plans in all academic subjects using traditional and modern teaching techniques.
- Remained calm and patient in student interactions to support individual growth and development.
Quality Nanny Placements
Professional Nanny
07.2021 - 11.2022
Job overview
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Engaged with children on age-appropriate level.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Wine.com
Customer Service Representative
11.2021 - 01.2022
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
Cafe Luciano Lamberti
Waitress
04.2021 - 09.2021
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Greenrush
Delivery Driver
09.2020 - 11.2020
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Maintained accurate records of goods delivered and collected -payments as required.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Oak Hill School
Special Education Teacher Assistant
09.2018 - 12.2019
Job overview
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Maintained positive attitude and affirmatively communicated with each student.
Rocha Art
Art Gallery Assistant
06.2013 - 08.2016
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
Royal Tan And Spa
Front Desk Receptionist
06.2012 - 01.2013
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected fees and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Exceeded monthly tanning product and membership sale quotas.
Flamingo Resort
Server
04.2012 - 11.2012
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
VO Group
Timeshare Sales Representative
03.2011 - 02.2012
Job overview
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Determined customer needs and interests to recommend debt reduction packages to customers.
- Maintained client lead database and consistently updated information to keep data current.
- Delivered superior customer service to retain and build trust with existing customers and future customers.
- Completed 200 + daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Ceaser Palace Entertainment
Cocktail Waitress
03.2010 - 08.2010
Job overview
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Seaview Harbor Marina
Secretary
05.2009 - 08.2009
Job overview
- Entered slip data into system and updated customer contacts with information to keep purchase records current.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm slip purchases and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
Education
University of Arizona, Tucson, AZ
High School Diploma
12.2010
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Courteous with Superior Customer Service Mindset
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Team-Oriented and Cooperative
- Cultural Awareness
- Solving Customer Concerns
- Patient and Empathetic
Timeline
Teacher
The Purple Crayon Early Enrichment Center
11.2022 - 12.2023
Customer Service Representative
Wine.com
11.2021 - 01.2022
Professional Nanny
Quality Nanny Placements
07.2021 - 11.2022
Waitress
Cafe Luciano Lamberti
04.2021 - 09.2021
Delivery Driver
Greenrush
09.2020 - 11.2020
Special Education Teacher Assistant
Oak Hill School
09.2018 - 12.2019
Art Gallery Assistant
Rocha Art
06.2013 - 08.2016
Front Desk Receptionist
Royal Tan And Spa
06.2012 - 01.2013
Server
Flamingo Resort
04.2012 - 11.2012
Timeshare Sales Representative
VO Group
03.2011 - 02.2012
Cocktail Waitress
Ceaser Palace Entertainment
03.2010 - 08.2010
Secretary
Seaview Harbor Marina
05.2009 - 08.2009
University of Arizona
High School Diploma
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