Jacquelyn Arp

• Prepare food safely for the public.
• Serve food at the hot bar area of the department as well as the cold bar.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Assisting customers with their loans. Taking payments, offering assistance, monitoring accounts to ensure they were up to date.

Documented accounts with information from the clients.

Cold called customers

Answered calls regarding loan information

• Assisted customers with inquiries regarding appliance parts and troubleshooting issues.
• Processed customer orders efficiently using order management systems.
• Resolved customer complaints by providing accurate information and timely solutions.
• Collaborated with team members to enhance service delivery and improve customer satisfaction.
• Maintained knowledge of product inventory to ensure informed customer recommendations.
• Adapted quickly to new tools and technologies for improved operational efficiency.
• Trained new hires on customer service protocols and company policies for consistent service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Used Microsoft software