Jacquelyn Banda
Winfield,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Goodwill Industries Store & Donation Center
01.2024 - Current
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Manager
Black & White Coffee House
02.2020 - 10.2022
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server
Plamor Entertainment
08.2019 - 03.2020
- Customer service, Serving foods/beverages, Cleaning and sanitizing areas
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Supervisor
Starbucks
07.2016 - 11.2019
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Safety Assistant
Interflet Transport
02.2018 - 01.2019
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
Education
High School Diploma -
United High School
Laredo, TXSkills
- Flexible Schedule
- Team Leadership
- POS System
- Cashier training
- Customer Service
- Cash Handling
- Upselling strategies
- Punctual and Reliable
- Team Management
- Product restocking
Certification
- TABC
- Food Handler Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Goodwill Industries Store & Donation Center
01.2024 - Current
Manager
Black & White Coffee House
02.2020 - 10.2022
Server
Plamor Entertainment
08.2019 - 03.2020
Safety Assistant
Interflet Transport
02.2018 - 01.2019
Shift Supervisor
Starbucks
07.2016 - 11.2019
High School Diploma -
United High School
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