Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Cloutier

Chaplin,CT

Summary

Adept Cashier Team Lead and Maintenance Groundskeeper with a proven track record at Yatco Gas Station and Foxwoods Resort and Casino. Excelled in customer service and team leadership, enhancing customer loyalty and ensuring operational efficiency. Skilled in cash handling and problem-solving, consistently prioritized customer satisfaction and workplace safety. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Motivated Cashier Team Lead with Number years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Overview

12
12
years of professional experience

Work History

Cashier Team Lead

Yatco Gas Station
07.2015 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer loyalty and retention.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Maintenance Groundskeeper

Foxwoods Resort and Casino
07.2012 - 08.2015
  • Managed inventory of tools, equipment, and supplies for efficient operation.
  • Improved landscape appearance by trimming trees, shrubs, and hedges.
  • Demonstrated attention to detail while ensuring all aspects of ground maintenance were executed with precision.
  • Enhanced safety by identifying and addressing potential hazards on the grounds.
  • Contributed to a positive work environment by effectively communicating with colleagues and supervisors regarding task progress or challenges encountered in the field.
  • Provided excellent customer service when interacting with clients or tenants regarding any concerns related to groundskeeping activities.
  • Preserved cleanliness of outdoor spaces by removing trash and debris regularly.I picked up and removed trash at each casino entrance. I switched and shoveled the grounds in various weather conditions. I also drove recycling truck picking up recyclable materials to place on containers.and make bails out of.i also worked in supply room handing out supply's to employees working throughout the casino cleaning different locations.

Education

Diploma - Food Service

East Conn Vocational School
Rt 66 Columbia Ct
06.1986

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Flexible Schedule
  • Punctual and Reliable
  • Cash Register Operation
  • Cash handling expertise
  • Money Handling
  • Product restocking
  • Cash Drawer Reconciliation
  • Motivational Skills
  • Adaptability and Dependability
  • Merchandise Stocking
  • Upselling strategies
  • Honest and Dependable
  • Customer Assistance
  • Reliable and Responsible
  • Problem-Solving
  • Creative Thinking
  • Cash Register Operations
  • Customer Transactions
  • Cash handling and management
  • Issue Resolution
  • Cleaning and sanitizing
  • Active Listening
  • Customer Relations
  • Upselling
  • Adaptable and Flexible
  • Cash Drawer Balancing
  • Cooperative Attitude
  • Work Task Prioritization
  • Product Knowledge
  • Basic Mathematics
  • Relationship Building
  • Policies and Procedures
  • Credits and Refunds
  • Inventory Stocking
  • Till Counting
  • ID Verification
  • Refunds and exchanges

Timeline

Cashier Team Lead

Yatco Gas Station
07.2015 - Current

Maintenance Groundskeeper

Foxwoods Resort and Casino
07.2012 - 08.2015

Diploma - Food Service

East Conn Vocational School
Bonnie Cloutier