Jacquelyn Betts

• Assist in vehicle check in, meet techs in field to verify proper repair, complete diagnostics checks on engines, transmissions, and brakes on all makes.
• Managed a high volume of service requests, prioritizing repairs to meet deadlines
• Facilitated clear communication between clients and technical teams through concise documentation and effective follow-ups.
• Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
• Monitored service performance metrics, identifying areas for improvement and recommending solutions.
• Organized regular team meetings for better communication, fostering a positive work environment conducive to productivity.
• Negotiated and executed contracts on behalf of department.
• Completed bi-weekly payroll for 20 employees.
• Streamlined service administration processes to enhance operational efficiency across departments.
• Managed service requests and coordinated schedules for field technicians.

Handle incoming phone calls for shop, field, and sales to ensure all customer's needs are met.

• Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
• Assist with machine check in, performed PDIs when necessary and check technician work.
• Open, manage, process, and collect on all shop and field invoices to ensure all parts and labor are charged appropriately.
• Schedule incoming jobs and provide parts and labor quotes to customers.
• Order all shop supplies and process all accounts payable purchase orders for approval and completion.
• Process all warranty claims to dealer and manufacture standards.
• Work with all makes of machines.
• Provide training for all new shop and field technicians to ensure understanding of expectations.
• Set up all travel arrangements for technician training or work in/out of state.
• Managed a high volume of service requests, prioritizing repairs to meet deadlines consistently.
• Managed service order processing and scheduling to optimize workflow efficiency.
• Maintain payroll operations and clean up pay discrepancies by following policies and procedures. Completed bi-weekly payroll for 20 employees.
• Led training sessions for new staff, improving onboarding experience and knowledge retention.

• Scheduled, Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences.
• Complete year and quarterly inventory counts; order, receive stock order and special orders.
• Process and complete purchase orders for Maintenance & Equipment department with speed and accuracy.
• Manage all vendor contacts and relations.
• Coordinate maintenance service for tractors, trailer, forklift, and other heavy equipment.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed fleet scheduling to optimize vehicle utilization and reduce downtime.
• Coordinated maintenance requests and tracked service history for efficient operations.
• Assisted in processing driver logs and ensuring regulatory compliance.
• Developed and maintained filing systems for easy access to fleet documents.