Jacquelyn Brooks
Schertz,TX
Summary
Dynamic professional with extensive experience at Walmart and Jac-Lin's Florist/Art Gallery. Proven track record in customer relationship development and effective communication. Adept at problem-solving and ticket writing, I excel in fast-paced environments, ensuring customer satisfaction while managing operations and team dynamics. Committed to driving success through adaptability and teamwork.
Overview
21
21
years of professional experience
Work History
Ticket Writer
Walmart
Seminole, OK
10.2018 - 01.2021
Automotive Tire & Lube service. Created work orders for customer vehicle services
Manager of Operations
Jac-Lin's Florist/Art Gallery
McAllen, TX
01.2000 - 09.2010
Started as an assistant to delivery drivers and anyone needing help. I was the got to "go-for"
Family business owned by my grandmother, meaning I had to work even harder and be "on" all the time, so as not to make the family look bad. I had to set an example for other employees. Before leaving I was proficient in every aspect of the business. Handling customers wants/needs and complaints. Taking orders phone/in person, then relaying info to our team of florists and designers.
Event coordination. Payroll, HR, merchandise ordering, inventory and even Mopping floors, cleaning restrooms.
Education
Madison High School
San Antonio, TXSkills
- Cash handling experience
- Teamwork and collaboration
- Problem-solving
- Effective communication
- Adaptability and flexibility
- Relationship building
- Customer relationship development
- Analytical thinking
- Adaptability
- Ticket writing
Sculpture
All mediums
Timeline
Ticket Writer
Walmart
10.2018 - 01.2021
Manager of Operations
Jac-Lin's Florist/Art Gallery
01.2000 - 09.2010
Madison High School