Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Kendra McClain

Ticket Writer
Biloxi,MS

Summary

Skilled in navigating the fast-paced environment of gambling and sports booking, with hands-on experience in managing betting operations and customer interactions. Bring strong mathematical acumen and adeptness at quickly calculating odds to ensure profitable outcomes. Demonstrated ability to improve operational workflows, enhancing customer satisfaction and retention rates. Known for maintaining high accuracy under pressure, ensuring compliance with regulatory standards, and contributing positively to team dynamics. Resourceful professional in the gambling and sports book industry, known for high productivity and efficiency in task completion. Possess specialized skills in odds calculation, customer service, and regulatory compliance. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive customer experiences. Honest, mathematically-inclined and articulate professional with many years of experience working in gambling industry. Collects bets, computes and verifies amounts and monitors gambling tables and games. Skilled Ticket Writer with background in customer service, event coordination and ticketing systems. Strong communication skills combined with deep understanding of seating logistics and pricing strategies have contributed to successful event outcomes. Known for problem-solving capabilities and ability to handle high-pressure situations. Consistently maintain positive relationships with patrons while ensuring smooth ticket transaction processes.

Overview

Work History

Ticket Writer

Treasure Bay Casino and Hotel
Biloxi, MS
11.2024 - Current
  • Managed cash drawer and reconciled daily transactions for accuracy.
  • Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
  • Processed wagers in a timely manner for both in-person and phone customers.
  • Resolved customer issues quickly and professionally while providing excellent customer service.

Education

Medical Assistant

Blue Cliff College
Gulfport, MS
05-2023

Skills

  • Accuracy and precision
  • Professionalism and punctuality
  • Fast typing speed
  • Empathy and patience
  • Ticketing software proficiency
  • Strong attention to detail
  • Cash handling experience
  • Team player attitude
  • Customer service expertise
  • Cash handling proficiency
  • Patience and empathy
  • Flexible schedule availability

Affiliations

  • I am a mother of 4 and a recent grandma.Ive overcome a lot of things despite all odds. Im a hard worker I enjoy learning new things.

Accomplishments

  • I went went back to school while working a fulltime job. I graduated as a medical assistant May 25th 2023. Trying to have a better life for myself as well as my children.

Timeline

Ticket Writer

Treasure Bay Casino and Hotel
11.2024 - Current

Medical Assistant

Blue Cliff College
Kendra McClainTicket Writer