Jasmine Temple
Ruther Glen
Summary
Personable and dedicated customer service professional with 5+ years experience. Demonstrates strong telephone etiquette, time management, and communication skills. Adept at managing customer accounts and improving quality metrics. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Ticket Writer
Blue Beacon
Ruther Glen
11.2023 - Current
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Logistics Coordinator
SweetieBoy Transportation
Richmond
10.2024 - 05.2025
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Resolved customer inquiries regarding shipment status and delivery issues promptly.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Courier Dispatcher
Amazon
Fredericksburg
02.2023 - 11.2023
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Maintained accurate logs of all vehicle inspections, repairs, and other activities related to fleet management.
- Performed background checks on potential new hires prior to hiring them as couriers or dispatchers.
Front End Associate
Starbucks Corporation
Fredericksburg
04.2022 - 02.2023
- Ensured precise order accuracy, boosting customer satisfaction ratings by 15%.
- Collaborated with team to manage high-volume shifts, fostering productivity.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Cultivated long-term relationships with existing clients through consistent communication efforts .
Office Assistant
Central Virginia Health Services
Bowling Green
01.2021 - 04.2022
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
Telephone Claims Representative
Geico Insurance Company
Fredericksburg
09.2019 - 01.2021
- Managed high-volume claims, consistently exceeding performance targets.
- Identified customer needs beyond the scope of their initial call, providing additional resources as necessary.
- Adhered strictly to applicable laws and regulations governing insurance industry operations.
- Utilized CRM software to document customer interactions, feedback, and resolutions.
Education
Associate Degree
Germanna Community College
Fredericksburg, VA 08.2024 - 10.2025
High School Diploma -
Stafford Senior High School
Fredericksburg, VASkills
- Customer Account Management
- Incident Management
- Problem-solving aptitude
- Data entry expertise
- Team Collaboration
- Accuracy and Precision
- Adaptability and Flexibility
- Multitasking
Timeline
Logistics Coordinator
SweetieBoy Transportation
10.2024 - 05.2025
Associate Degree
Germanna Community College
08.2024 - 10.2025
Ticket Writer
Blue Beacon
11.2023 - Current
Courier Dispatcher
Amazon
02.2023 - 11.2023
Front End Associate
Starbucks Corporation
04.2022 - 02.2023
Office Assistant
Central Virginia Health Services
01.2021 - 04.2022
Telephone Claims Representative
Geico Insurance Company
09.2019 - 01.2021
High School Diploma -
Stafford Senior High School