Dynamic customer service professional with extensive experience at The Dental Lab of West Berlin. Proven track record in problem resolution and relationship building, enhancing customer satisfaction. Skilled in data entry and conflict resolution, consistently ensuring efficient operations and positive client interactions. Committed to delivering exceptional service and fostering a collaborative work environment.
Work History
Customer Service Representative
The Dental Lab of West Berlin
Assisted customers with inquiries, providing accurate information on services and products.
Resolved customer complaints efficiently, ensuring satisfaction and retention.
Processed orders and managed inventory using company software systems.
Collaborated with dental technicians to ensure timely delivery of lab work.
Streamlined communication between departments to enhance workflow efficiency.
Assistant Manager
Deluxe Bakery
An assistant manager at the bakery was to help the manager with the other employees making sure everybody had a good workflow. We kept customers happy I would answer phone take orders for bread cakes anything that the customer needed. I would also keep the store stocked and keep making sure that the workflow is keeping going and everybody was doing their job. I’m making sure the store was flowing good and would make the changes that needed to be done. If somebody had a call out I would find another person to fill in. If I had to stay late I would stay late. I would just work really hard to help with the manager so she could keep the store flowing good for the owner.
Assistant Manager
Fancy Feathers, Exotic Birds
As an assistant manager to a bird store, I had a lot of responsibilities to do there. I helped run the store for the owner. I would take orders. I would make her orders IAs an assistant manager to a bird store, I had a lot of responsibilities to do there. I helped run the store for the owner. I would take orders. I would make her orders. I would feed the baby birds I would clean the store and I’ll be there from seven in the morning to seven at night, keeping the store flowing at all hours and making sure to maintain customer service was good.
Education
High School Diploma - I Took Business Classes So I Could Go Into Office
Trion Regional High School
Runnemede, NJ
06.1994
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Payment processing
Client relations
Customer satisfaction measurement
Timeline
Customer Service Representative
The Dental Lab of West Berlin
Assistant Manager
Deluxe Bakery
Assistant Manager
Fancy Feathers, Exotic Birds
High School Diploma - I Took Business Classes So I Could Go Into Office
Emergency Medical Technician - Per diem at Exceptional Medical Transportation, West Berlin, New JerseyEmergency Medical Technician - Per diem at Exceptional Medical Transportation, West Berlin, New Jersey
Union Mechanic Painter at International Union of Painters and Allied Trades DC21Union Mechanic Painter at International Union of Painters and Allied Trades DC21