Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacquelyn Daly

Fort Worth,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

American Airlines
09.2022 - Current
  • Expertly balancing company policies with customer needs, ensuring high satisfaction while maintaining organizational standards.
  • Consistently manage and complete a volume of 29 cases during a 10-hour work shift, demonstrating adeptness in managing workload demands efficiently.
  • Completed an 8-week intensive training on company systems, procedure, and culture.
  • Mastery of these aviation specific systems: Advocate, SABRE, ePNR, ACS, OPA, TLS, IBM

Reservations Representative

American Airlines
12.2021 - 09.2022
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • De-escalated situations by empathizing with passengers and provided alternative solutions for them.
  • Provided high level of customer service to each person by actively listening and using effective interpersonal skills.

Housekeeping Manager

SaniHouse, LLC
05.2020 - 12.2021
  • Implemented thorough training in deep cleaning and sanitation techniques for all new personnel, elevating service quality and performance standards.
  • Maintained a consistent cleanliness rating of over 95%, consistently surpassing industry benchmarks and exceeding guest expectations across all serviced areas.
  • Built customer rapport by being punctual and consistently delivering high quality, detailed service each visit.

Education

No Degree - Information Technology

Tarrant County College
Fort Worth, TX
10.2025

Career Diploma - Medical Billing And Coding

Ashworth College
Peachtree Corners
04.2023

High School Diploma -

Central High School
Keller, TX
05.2018

Skills

  • Excellent verbal and written communication
  • Detail-oriented with a practical reasoning approach
  • Proficient in Advocate, SABRE, and other aviation systems
  • Strong analytical and problem-solving skills
  • Customer retention strategies
  • Experienced in working collaboratively with cross-functional teams to achieve shared goals

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

American Airlines
09.2022 - Current

Reservations Representative

American Airlines
12.2021 - 09.2022

Housekeeping Manager

SaniHouse, LLC
05.2020 - 12.2021

No Degree - Information Technology

Tarrant County College

Career Diploma - Medical Billing And Coding

Ashworth College

High School Diploma -

Central High School

Similar Profiles

CREATE PROFILE
Jacquelyn Daly