Jacquelyn Dickson
Greenville,SC
Summary
Accomplished General Manager with a proven track record of enhancing team leadership and problem-solving skills to boost company profitability and efficiency. At Vending Machine Headquarters, spearheaded initiatives that significantly increased sales and client satisfaction, leveraging expertise in relationship management and POS system operations. Demonstrates a commitment to quality control and employee development, fostering a positive and supportive work environment.
Overview
11
11
years of professional experience
Work History
Lead Server
The Big Clock Of Berea
08.2021 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
General Manager
Vending Machine Headquarters
10.2018 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Account Manager
Marks Lock & Key
04.2013 - 08.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Education
No Degree - Computer And Information Sciences
Greenville Technical College
Greenville, SC08.1998
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- POS system operations
- Quality Control
- Employee Training and Development
- Employee Development
- Teamwork and Collaboration
- Staff Training
- Relationship Management
Timeline
Lead Server
The Big Clock Of Berea
08.2021 - Current
General Manager
Vending Machine Headquarters
10.2018 - 01.2022
Account Manager
Marks Lock & Key
04.2013 - 08.2018
No Degree - Computer And Information Sciences
Greenville Technical College
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