JACQUELYN HEARNE
Wylie
Summary
Engaging communicator and client-centered professional with proven leadership in customer service, retail management, and caregiving. Recognized for exceptional telephone etiquette, relationship-building, and the ability to de-escalate issues with compassion and clarity. A natural leader with a background in athletics, known for staying calm under pressure, motivating others, and following through. Now I am seeking to transition into a corporate environment where her strong interpersonal skills and dedication to service excellence can be applied in Customer Success, Administrative Support, or Client Relations roles.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Tandy Leather
04.2018 - Current
- Managed daily operations of two retail locations over a 7-year tenure, including sales performance, inventory, team supervision, and budgeting
- Trained and coached staff in customer engagement and upselling strategies
- Consistently exceeded sales goals and ensured high customer satisfaction
- Recognized for creating a welcoming in-store culture with repeat client retention
Caregiver
Seniors Helping Seniors
01.2025 - Current
- Provide daily support for elderly clients including transportation, companionship, medication reminders, and errands
- Trusted to handle sensitive emotional moments with dignity and calm
- Build strong relationships with families and care teams through clear and compassionate communication
Education
Associate of Science - General Studies
Panola Junior College
Carthage, TX06-2010
High School Diploma -
Hallsville High School
Hallsville, TX05-2008
Skills
- Telephone Etiquette & Customer Care
- Team Leadership & Staff Support
- Time Management & Multitasking
- Microsoft Office Suite CRM (basic) POS Systems
- Scheduling & Appointment Coordination
- Emotional Intelligence & Active Listening
- Community Service & Volunteer Support
Timeline
Caregiver
Seniors Helping Seniors
01.2025 - Current
Retail Store Manager
Tandy Leather
04.2018 - Current
Associate of Science - General Studies
Panola Junior College
High School Diploma -
Hallsville High School
CAREER OBJECTIVE
To secure an entry-level role in Customer Success, Client Support, or Administrative Coordination that allows me to grow professionally, apply my strong communication skills, and build long-term relationships within a mission-driven company.
Career Objective
- To secure an entry-level role in Customer Success, Client Support, or Administrative Coordination that allows me to grow professionally, apply my strong communication skills, and build long term relationships within a mission-driven company.
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