Summary
Overview
Work History
Education
Skills
Timeline
CAREER OBJECTIVE
Career Objective
Generic

JACQUELYN HEARNE

Wylie

Summary

Engaging communicator and client-centered professional with proven leadership in customer service, retail management, and caregiving. Recognized for exceptional telephone etiquette, relationship-building, and the ability to de-escalate issues with compassion and clarity. A natural leader with a background in athletics, known for staying calm under pressure, motivating others, and following through. Now I am seeking to transition into a corporate environment where her strong interpersonal skills and dedication to service excellence can be applied in Customer Success, Administrative Support, or Client Relations roles.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Tandy Leather
04.2018 - Current
  • Managed daily operations of two retail locations over a 7-year tenure, including sales performance, inventory, team supervision, and budgeting
  • Trained and coached staff in customer engagement and upselling strategies
  • Consistently exceeded sales goals and ensured high customer satisfaction
  • Recognized for creating a welcoming in-store culture with repeat client retention

Caregiver

Seniors Helping Seniors
01.2025 - Current
  • Provide daily support for elderly clients including transportation, companionship, medication reminders, and errands
  • Trusted to handle sensitive emotional moments with dignity and calm
  • Build strong relationships with families and care teams through clear and compassionate communication

Education

Associate of Science - General Studies

Panola Junior College
Carthage, TX
06-2010

High School Diploma -

Hallsville High School
Hallsville, TX
05-2008

Skills

  • Telephone Etiquette & Customer Care
  • Team Leadership & Staff Support
  • Time Management & Multitasking
  • Microsoft Office Suite CRM (basic) POS Systems
  • Scheduling & Appointment Coordination
  • Emotional Intelligence & Active Listening
  • Community Service & Volunteer Support

Timeline

Caregiver

Seniors Helping Seniors
01.2025 - Current

Retail Store Manager

Tandy Leather
04.2018 - Current

Associate of Science - General Studies

Panola Junior College

High School Diploma -

Hallsville High School

CAREER OBJECTIVE

To secure an entry-level role in Customer Success, Client Support, or Administrative Coordination that allows me to grow professionally, apply my strong communication skills, and build long-term relationships within a mission-driven company.

Career Objective

  • To secure an entry-level role in Customer Success, Client Support, or Administrative Coordination that allows me to grow professionally, apply my strong communication skills, and build long term relationships within a mission-driven company.