Jacquelyn Hipps
Fort Wayne,IN
Summary
Dynamic professional with a strong background in customer service. Skilled in time management and electronic medical records, I excel at enhancing customer experiences and resolving issues promptly. Committed to maintaining high standards, I thrive in fast-paced environments while ensuring attention to detail.
Overview
9
9
years of professional experience
Work History
Lab Support Service Tech
Parkview Health
Fort Wayne, IN
01.2024 - Current
- Assures that the pre-analytical duties of specimen collection, order entry, and/or specimen processing are performed accurately and quickly.
- Utilizes critical thinking to identify general specimen problems and resolves or directs those problems to the appropriate individual.
- Prepares specimens for referral to other laboratories.
- Communicates clearly and effectively responding to phone requests from customers and coworkers.
Barista
Meijer
Fort Wayne, IN
01.2025 - Current
- Supported highest standards of conduct and service to support company reputation.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
Server
Buffalo Wild Wings
Fort Wayne, IN
04.2016 - 01.2024
- Trained new employees on restaurant procedures.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Front Desk Receptionist
Hoosier Sports and Chiropractic
Fort Wayne, IN
08.2018 - 08.2020
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided administrative support including photocopying, faxing, and filing.
- Assisted with scheduling appointments for patients.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
CCMA Certification -
Freedom Academy
Kendallville, IN07-2014
Associate of Applied Science - Medical Assisting
MedTech
Fort Wayne, IN06-2012
Skills
- Time management
- Customer service
- Effective communication
- Electronic medical records
- Attention to detail
- Multi-line phone operation
Timeline
Barista
Meijer
01.2025 - Current
Lab Support Service Tech
Parkview Health
01.2024 - Current
Front Desk Receptionist
Hoosier Sports and Chiropractic
08.2018 - 08.2020
Server
Buffalo Wild Wings
04.2016 - 01.2024
CCMA Certification -
Freedom Academy
Associate of Applied Science - Medical Assisting
MedTech