Jacquelyn Hoang
Stanton Optical
Midland,USA
5
years of professional experience
Customer-focused and detail-oriented professional with several years of experience in retail, food service, and aviation operations. Known for strong communication skills, adaptability, and the ability to quickly learn new systems and processes. Ability to deliver excellent customer service or work under pressure in fast-paced environments.
Work History
Doctor’s Technician
3 Months- Operated optical machinery to ensure precision in lens crafting and adjustments.
- Collaborated with team members to streamline workflow processes for improved efficiency.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Greet and check in patients and provide excellent customer service.
- Sourced and secured insurance options to meet client needs.
- Performed pre-examinations utilizing specialized equipment.
- Conducted local refraction examinations to assess visual acuity and determine corrective lens prescriptions.
CROSS-UTILIZED AGENT
3 Years 2 Months- Provide customer service support at ticket counters and gates
- Assist with aircraft ramp operations, including loading and unloading baggage
- Coordinate boarding processes and ensure on-time departures
- Maintain safety and compliance with airline regulations
- Trained new agents on company policies and customer service standards.
- Resolved passenger inquiries and complaints with professionalism and care.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Prepared documentation such as manifests, cargo lists, weight and balance calculations.
- Conducted safety inspections on ground equipment and facilities.
- Maintained communication with flight crews regarding operational updates.
SALES ASSOCIATE
1 Year 9 Months- Delivered personalized customer service to drive sales
- Assisted with inventory and stock replenishment
- Operated cash register and handled transactions accurately
- Assisted customers in selecting products based on their needs and preferences.
Education
Skills
Customer Service Excellence
Problem Solving
Fast Learner & Adaptable
Attention to Detail
Cash Handling & POS Systems
Inventory Management
Team Collaboration
Time Management
Timeline
Doctor’s Technician
Stanton Optical
05.2026 - CurrentRead More
CROSS-UTILIZED AGENT
United Ground Express
02.2023 - 04.2026Read More
SALES ASSOCIATE
Bath & Body Works
06.2021 - 03.2023Read More
Permian High School
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UTPB
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Midland College
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