Jacquelyn Holloway
Liberty,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Driven account Manager with an expertise in building the relationship with the client at that specific level of trust.
Overview
17
17
years of professional experience
Work History
Benefits Relationship Manager
Cvs Health
Texas
07.2024 - Current
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Analyzed client needs to develop tailored solutions, improving service delivery effectiveness.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Mentored junior team members, fostering professional development and enhancing team performance.
- Led strategic initiatives to optimize client engagement, driving long-term business growth.
- Developed comprehensive account plans that aligned client goals with company objectives for maximum impact.
Account Manager
CVS Caremark
Texas
06.2021 - 07.2024
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Front Hostess Manager
Front Burner
Plano, TX
05.2018 - 05.2020
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
Front Desk Receptionist
Principal Pain And Spine Consultants
Carrollton, TX
05.2018 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
Carhop/Crew Leader
Sonic
The Colony
06.2009 - 04.2017
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Monitored team members to verify work quality and address concerns.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Followed instructions and safety protocols while operating machinery and equipment.
Education
Associates In General Studies - Business Administration
Colorado Technical University
Colorado Springs, CODiploma
The Colony High School
The Colony, TX06.2011
Skills
- Account Management
- Strategic Planning
- Product and Service Sales
- Order Management
- Customer Accounts Management
Education
true
Timeline
Benefits Relationship Manager
Cvs Health
07.2024 - Current
Account Manager
CVS Caremark
06.2021 - 07.2024
Front Hostess Manager
Front Burner
05.2018 - 05.2020
Front Desk Receptionist
Principal Pain And Spine Consultants
05.2018 - 05.2019
Carhop/Crew Leader
Sonic
06.2009 - 04.2017
Diploma
The Colony High School
Associates In General Studies - Business Administration
Colorado Technical University