Jody Clark
Quincy,IL
Summary
A Driven Relationship Manager focused on delivering superior service to both clients and colleagues. A determined leader with over 20 years of supervisor experience with assisting in scheduling and following company policy procedures. As a Seasoned Pharmacy Technician with several years of experience in the role, I make sure to exhibit strong leadership skills among my team. Well rounded works well within fast-paced, high-volume settings. I am able to work well with others or I can work well on my own. Enjoys a rewarding career that's always changing.
Overview
24
24
years of professional experience
Work History
Benefits Relationship Manager
CVS HEALTH CORPORATION
04.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Certified Pharmacy Technician
Hy-Vee Pharmacy
03.2018 - 03.2023
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepared prescription transfers to other pharmacies.
- Requested scripts from doctors and verified insurance and coding.
- Maintained clean and organized pharmacy shelving and work areas.
- Five years experience bubble packing medications for over 250 patients.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Certified Pharmacy Technician
Wal-Mart Pharmacy
09.2000 - 03.2018
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Processed both outgoing and incoming payments and invoices.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Supported clerical and administrative needs of senior department staff.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
Education
High School Diploma -
Quincy Senior High School
Quincy, IL06.2001
Skills
- Workflow Optimization
- Problem-solving skills
- Prepare proper documents
- Resolving customer issues
- Quality assurance and control
- Insurance Verification
- Relationship building and management
- Business Development
- Schedule Management
- Policy Management
- Performance Analysis
- Eligibility Determination
- Solution management
Timeline
Benefits Relationship Manager
CVS HEALTH CORPORATION
04.2023 - Current
Certified Pharmacy Technician
Hy-Vee Pharmacy
03.2018 - 03.2023
Certified Pharmacy Technician
Wal-Mart Pharmacy
09.2000 - 03.2018
High School Diploma -
Quincy Senior High School