Jacquelyn Knowles
Oakland Park
Summary
A proven individual skilled in the areas of problem-solving and conflict resolution who excels at prioritizing, completing, and multitasking. Accomplished and results-driven professional who possesses the attitude and habits of success. Experience working with a diverse client base while delivering results. Have a track record for providing exceptional support and service to clients and staff over a broad spectrum.
Overview
34
34
years of professional experience
Work History
Family Services Specialist
Early Learning Coalition of Broward County
06.2024 - Current
- Ensuring the highest level of Customer Services throughout the direct care services locations under the direction of the Family Service Senior Supervisor, making initial contacts, processed and updates for ChildNet referral
- Ensure the proper and complete eligibility application has been processed and eligible for subsidized childcare has been determined per programmatic guidelines. EFS History Notes; notes and information in the Portal; Redetermination done within the timeframe and in compliance with rules, policies and procedures
- Maintained confidential records and documentation in EFS Mod database.
- Attended and participated staff meetings and training seminars.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
Certified Housing Choice Voucher Specialist
Deerfield Beach Housing Authority
07.2021 - 08.2023
- Prepared landlord renewals
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information about housing assistance programs.
- Updated all interim changes for participants
- Conducted interviews for HCV wait-list
- Maintained strict confidentiality when handling sensitive personal information, adhering to privacy regulations throughout all aspects of casework.
- Conducted annual recertification's to ensure continued eligibility for program participants while updating necessary documentation accordingly.
- Collaborated with landlords to expand the pool of available rental units for voucher holders, increasing housing options for clients.
Family Services Specialist
Early Learning Coalition of Broward County
10.2017 - 06.2021
- Ensuring the highest level of Customer Services throughout the direct care services locations under the direction of the Family Service Senior Supervisor, making initial contacts and updates for BSO referral
- Ensure the proper and complete eligibility application has been processed and eligible for subsidized childcare has been determined per programmatic guidelines
- EFS History Notes; notes and information in the Portal; Redetermination done within timeframe and in compliance with rules, policies and procedures
- Maintained confidential records and documentation in Enhanced Field System Modernization database.
- Attended and participated staff meetings and training seminars.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
Payment Specialist II
Broward Regional Health Planning Council
06.2017 - 09.2017
- Ensured coalition payments policies are applied and followed when recording attendance for payment purposes
- Verified provider attendance roster for accuracy
- Provide determination of VPK application including documents that each child was 4 years of age on or before Sept
- 1 of the program year; and, if found eligible provide Child Eligibility and Enrollment Certificate (COE) and Parent Guide
- Updated and maintained client files, data records, and case notes for parents, children and childcare providers as required in the Coalition's EFS system
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
Court Specialist I
Broward County Clerk of Courts
06.2016 - 06.2017
- Responsible for the timely and accurate preparation of daily and/ or weekly court dockets
- Maintained court files and/ or log through updating modify, research and various pleadings, documentations received on a daily basis
- Ensured deadlines and quotas are met while working with frequent interruptions
- Provided support to the public contact both direct and indirect and responded to all inquiries with tact and courtesy
Detention & Intake Screener
Juvenile Services Program Inc.
09.2015 - 06.2016
- Provided intake screening services at the Broward County Juvenile Assessment Center
- Screened all youth who enter the facility
- Contacted the State Attorney's office when required
- Ensured all youth screened have their parents/guardians advised of legal rights
Customer Service Liaison
Career Source Broward
04.2015 - 08.2015
- Provided administrative support to the assigned department
- Assisted staff and customers at onsite and mass recruitments
- Represented CSBD to assist customers/clients
- Maintained departmental filing system and assessment schedules
ESSS 1
State of Florida
06.2008 - 01.2015
- Interviewed applicants to obtain and verify information needed to determine eligibility for public assistance programs
- Knowledge of state and federal program regulation through intensive training
- Prepared clear, concise and accurate records and reports
- Entered data accurately into a computerized system
Supervisor
Am Trust Bank
07.1997 - 03.2006
- Directed, trained, instructed and overseen the daily performance of customer service staff
- Met with customers to respond to and resolve customer complaints and conflicts
- Researched and reviewed accounts for accuracy
- Coordinated meetings, training, and daily activities schedules for all customer service staff
- Developed training programs for enhanced employee performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Service Assistant
Eckerd Drug Store
03.1991 - 06.1997
- Directed and supervisor cashiers
- Trained new cashier
- Resolved customer complaints
- Opened and closed store
Education
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ05-2025
Skills
- Mentoring
- Time management
- Excellent communication
- Attention to detail
- Customer Service
- Microsoft Office Suite
- Independence
- Fast Learning
- Deadline Management
- Relationship Building
- Problem-solving abilities
- Case Management
- Multitasking
- Decision-making
Timeline
Family Services Specialist
Early Learning Coalition of Broward County
06.2024 - Current
Certified Housing Choice Voucher Specialist
Deerfield Beach Housing Authority
07.2021 - 08.2023
Family Services Specialist
Early Learning Coalition of Broward County
10.2017 - 06.2021
Payment Specialist II
Broward Regional Health Planning Council
06.2017 - 09.2017
Court Specialist I
Broward County Clerk of Courts
06.2016 - 06.2017
Detention & Intake Screener
Juvenile Services Program Inc.
09.2015 - 06.2016
Customer Service Liaison
Career Source Broward
04.2015 - 08.2015
ESSS 1
State of Florida
06.2008 - 01.2015
Supervisor
Am Trust Bank
07.1997 - 03.2006
Service Assistant
Eckerd Drug Store
03.1991 - 06.1997
Bachelor of Science - Business Administration
University of Phoenix
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