Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacquelyn Lopez

Jacquelyn Lopez

Riverside,CA

Summary

Dynamic Customer Service Representative with Gdy Trucking LLC, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and deliver satisfactory solutions, contributing to repeat business and a positive company image. Skilled in data entry and committed to excellence in service.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Gdy Trucking Llc
03.2022 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Medical Assistant

Everest College
Colton, CA
01.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English and Spanish
Native or Bilingual

Timeline

Customer Service Representative

Gdy Trucking Llc
03.2022 - 10.2024

Diploma - Medical Assistant

Everest College

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Jacquelyn Lopez