Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Travel DirectorField Staff MemberWork Type
Contract WorkLocation Preference
On-SiteOpen to relocation: Yes
Open To Work
Jacquelyn Mardesich
Travel Director
san jose,CA
Work Preference
Summary
Professional travel industry expert prepared to lead in role of Travel Director. Successfully managed large-scale travel logistics and tailored memorable experiences for clients. Known for fostering team collaboration and achieving outstanding results. Reliable, adaptable, with skills in strategic planning and client relationship management. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Travel Director to help team achieve company goals.
Overview
32
32
years of professional experience
2
2
years of post-secondary education
Work History
Lead Travel Director
Carlson Marketing Group
Minneapolis, MN
05.1994 - 06.2004
- Developed travel itineraries, ensuring alignment with client preferences and budget constraints.
- Coordinated logistics for group travel, managing accommodations and transportation arrangements efficiently.
- Established relationships with vendors, negotiating contracts to optimize service quality and cost-effectiveness.
- Trained and mentored junior staff on best practices in travel planning and customer service excellence.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Coordinated cross-functional teams to enhance travel planning processes, improving efficiency and client satisfaction.
- Collaborated with local vendors for exclusive deals, resulting in cost savings and unique experiences for clients.
- Acted as a liaison between local guides and clients during excursions, ensuring clear communication at all times regarding schedules or expectations.
- Handled emergency situations calmly and efficiently, ensuring the safety and well-being of all participants during travels.
- Provided support in managing budgets for various trips, making sure expenses were allocated appropriately while maximizing value for clients.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinated with catering staff to deliver food services for special events and functions.
- Supervised catering services both on-site at restaurant locations as well as off-site engagements for various clients.
- Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
- Fostered strong relationships with vendors, ensuring timely deliveries of products needed for daily operations.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Supported event planning efforts by coordinating room bookings and providing essential information to organizers as needed.
- Maintained a clean and organized front desk area for optimal guest interaction.
- Facilitated smooth communication between departments to address guest needs effectively.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided detailed information about hotel amenities, local attractions, and transportation options to assist guests in planning their stay.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Account Manager
Mana, Allison & Associates
San Francisco, CA
03.2004 - 03.2005
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored account strategies to meet diverse client needs and objectives.
- Analyzed client feedback to drive improvements in service delivery and product offerings.
- Coordinated cross-functional teams to ensure timely project delivery and service excellence.
- Collaborated with local businesses to create unique visitor experiences, fostering community partnerships.
- Coordinated logistics for large-scale events, ensuring seamless operations and positive participant experiences.
- Optimized resource allocation by effectively managing staff scheduling and event coordination efforts.
- Enhanced customer satisfaction by addressing and resolving destination-related issues promptly.
- Led a team of professionals in providing top-notch customer service and creating memorable experiences for guests.
- Managed budgets for multiple events, ensuring cost-effective planning and execution.
- Negotiated contracts with vendors, securing favorable terms while maintaining quality standards for products and services provided at the destination.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
ACE Certified Personal Trainer
Almaden Valley Athletic Club
San Jose, CA
04.2004 - 05.2026
- Designed and implemented diverse fitness programs tailored to individual client needs.
- Led group classes, promoting teamwork and enhancing member engagement.
- Provided one-on-one training sessions, ensuring proper exercise techniques and safety protocols.
- Developed educational materials on health and wellness topics for member workshops.
- Designed and implemented engaging group fitness classes for diverse participant levels.
- Utilized various fitness tools and equipment to optimize workout effectiveness.
- Fostered a motivating environment through positive reinforcement and community engagement.
- Upheld strict safety guidelines during all sessions, contributing to an accident-free environment.
- Reduced injury rates by consistently emphasizing proper form and technique during workouts.
- Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
- Continuously expanded professional knowledge through ongoing education workshops and certifications, enhancing instruction quality in the process.
- Maintained a strong rapport with clients through consistent communication, feedback, and encouragement.
- Enhanced the overall gym experience for members by actively seeking feedback regarding group fitness offerings and implementing changes based on suggestions received.
- Supported overall gym operations by serving as a knowledgeable resource on group fitness offerings for prospective members during tours or consultations.
- Contributed to client retention by fostering a sense of community within group fitness classes.
- Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes.
- Increased class attendance by promoting a positive, inclusive environment for all fitness levels.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Managed group fitness classes of up to 30 members.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Led weekly classes for up to 30 individuals with consistent participation and positive feedback.
Certified Group Fitness & Swim Instructor
Almaden Valley Athletic Club
San Jose, CA
04.2004 - 05.2026
- Monitored class attendance and participant feedback to improve future sessions.
- Improved overall client satisfaction by providing personalized attention and modifications for individual abilities and goals.
- Led weekly classes for up to 30 individuals with consistent participation and positive feedback.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
- Demonstrated proper form and technique to prevent injury.
- Implemented new and creative exercise routines to keep participants motivated.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Adapted classes to meet needs of participants with varying fitness levels.
- Promoted safe and inclusive environment for club clients and members.
- Set up and broke down equipment before and after classes.
- Used music to motivate and energize classes.
- Provided emergency first aid and CPR as needed.
- Promoted fitness classes to boost gym attendance.
- Led water aerobics, cycling, core and total body strength classes
- Designed and implemented engaging group fitness classes for diverse participant levels.
- Utilized various fitness tools and equipment to optimize workout effectiveness.
- Reduced injury rates by consistently emphasizing proper form and technique during workouts.
- Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
- Continuously expanded professional knowledge through ongoing education workshops and certifications, enhancing instruction quality in the process.
- Increased class attendance by promoting a positive, inclusive environment for all fitness levels.
- Instructed diverse groups in swimming techniques and water safety protocols.
- Designed engaging lesson plans tailored to individual skill levels and needs.
Sales Floor Representative
Nordstrom Rack
San Jose, CA
11.2025 - 01.2026
- Delivered exceptional customer service, enhancing shopping experience for diverse clientele.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team to maintain organized sales floor, promoting efficient shopping environment.
- Executed visual merchandising standards, showcasing products to drive customer engagement.
- Contributed to visual merchandising efforts, creating eye-catching displays that attracted customers.
- Demonstrated strong communication skills when interacting with diverse clientele; effectively addressed individual needs and preferences to secure sales and build lasting relationships.
- Handled returns and exchanges efficiently while maintaining a positive attitude to retain customer loyalty.
- Boosted customer satisfaction by providing efficient and knowledgeable assistance on the sales floor.
- Crosstrained in multiple departments for greater flexibility within the team as needed during peak periods or staff absences.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment for customers.
- Utilized point-of-sale systems effectively, processing transactions accurately while protecting sensitive customer information securely at all times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Education
Diploma - Tourism And Travel Management
McConnell School of Travel
Minneapolis Mn 06.1987 - 03.1989
High School Diploma -
White Bear Lake High School
White Bear Lake, MNSkills
- Goal oriented
- Customer service
- Teamwork and collaboration
- Reliable and responsible
- Problem-solving abilities
- Organizational skills
- Travel logistics
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- International and domestic travel
- Professionalism
- Adaptability
- Relationship management
- Transportation coordination
- Event planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
2008 Employee of the Year at AVAC
Highest net revenue gain in one year
Increased training clients 85%
Conversion of New Member orientations to purchasing personal training 90%
Interests
Triathlons
Timeline
Sales Floor Representative
Nordstrom Rack
11.2025 - 01.2026
ACE Certified Personal Trainer
Almaden Valley Athletic Club
04.2004 - 05.2026
Certified Group Fitness & Swim Instructor
Almaden Valley Athletic Club
04.2004 - 05.2026
Account Manager
Mana, Allison & Associates
03.2004 - 03.2005
Lead Travel Director
Carlson Marketing Group
05.1994 - 06.2004
Diploma - Tourism And Travel Management
McConnell School of Travel
06.1987 - 03.1989
High School Diploma -
White Bear Lake High School