Jacquelyn Merlone
Chesaning,MI
Summary
Detail-oriented administrative professional with extensive experience in office processes, including data entry and filing. Demonstrates organizational efficiency and strong customer service. Skilled in patient processing of prescriptions and managing pharmacy inventory, effectively addressing inquiries from patients and physicians.
Overview
23
23
years of professional experience
Work History
Certified Pharmacy Technician
Healthway Compounding Pharmacy
Saginaw, Michigan
07.2005 - 04.2022
- Compounded medications based on prescriptions and patient needs.
- Managed inventory of pharmaceutical supplies and equipment.
- Assisted pharmacists with patient consultations and medication inquiries.
- Maintained compliance with safety regulations and pharmacy policies.
- Trained new technicians on procedures and operational protocols.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Performed administrative duties such as filing, data entry, answering phones.
- Entered patient profile information into computer systems accurately and completely.
Office Manager/Certified Pharmacy Tchnician
Active Infusion
Saginaw, MI
08.1999 - 07.2005
- Coordinated office operations and procedures to ensure efficiency and effectiveness.
- Implemented office policies to maintain a productive work environment.
- Oversaw inventory management and procurement of office supplies and equipment.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Trained new employees on company procedures and software tools used in the office.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
Education
Some College (No Degree) - Medical Assistant, Billing & Coding
Delta College
Bay City, MISkills
- Compounding medications
- Medication management
- Regulatory compliance
- Inventory control
- Data entry
- Record keeping
- Problem solving
- Attention to detail
- Verbal and written communication
- Customer relationship management
Timeline
Certified Pharmacy Technician
Healthway Compounding Pharmacy
07.2005 - 04.2022
Office Manager/Certified Pharmacy Tchnician
Active Infusion
08.1999 - 07.2005
Some College (No Degree) - Medical Assistant, Billing & Coding
Delta College