Jacquelyn Mitchell
Fredericksburg,VA
Summary
Dependable restaurant manager equipped for fast-paced work and changing daily needs. Serves guests effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Blue Ribbon BBQ (Famous Dave’s)
Woodbridge, VA
01.2023 - 03.2025
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maintain optimal coverage during peak business hours.
- Enhanced customer satisfaction through effective resolution of complaints and feedback management.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
General Manager
Potbelly
Fredericksburg, VA
03.2021 - 12.2022
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Conducted performance evaluations, providing constructive feedback to drive professional growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Freddy's Frozen Custard and Steakburgers
Midwest City, OK
04.2017 - 02.2021
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Reversed poor performing store by revising systems, processes, training programs, and personnel.
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company policy.
- Increased productivity and employee retention by improving operations and building good relationships with team members.
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
- Managed food and supplies inventory to keep adequate levels for expected demands.
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems.
Assistant Manager
Papa John's Pizza
Fredericksburg, VA
03.2009 - 08.2015
Education
High School Diploma - undefined
Stafford Senior High School
Fredericksburg, VA06.2006
Skills
- ServSafe Certified
- Budgeting and cost control
- Staff hiring
- Inventory control
- Operations management
- Training and development
Timeline
Assistant Manager
Blue Ribbon BBQ (Famous Dave’s)
01.2023 - 03.2025
General Manager
Potbelly
03.2021 - 12.2022
General Manager
Freddy's Frozen Custard and Steakburgers
04.2017 - 02.2021
Assistant Manager
Papa John's Pizza
03.2009 - 08.2015
High School Diploma - undefined
Stafford Senior High School