Jacquelyn Ortiz Gonzalez
Tigard,OR
Summary
Customer service representative with a focus on effective communication and technical support. Proficient in payment processing and adept at managing customer inquiries. Committed to enhancing satisfaction and streamlining processes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Performance Pro Supply
Sherwood, Oregon
09.2025 - 12.2025
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Greeted visitors, answered phones and provided customer service.
Confirmation Agent
DaBella
Hillsboro, Oregon
06.2025 - 09.2025
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Assisted customers in selecting home improvement products and services.
- Utilized company software to track customer interactions and services offered.
- Responded to client inquiries and resolved issues promptly.
Sales Associate
Victoria's Secret & PINK
Hillsboro, Oregon
04.2025 - 06.2025
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer shopping experience.
- Created a welcoming environment through effective communication and friendly service.
- Participated in inventory management by restocking shelves and tracking stock levels.
Fulfillment Expert
Target
Hillsboro, Oregon
04.2024 - 04.2025
- Operated equipment to efficiently handle merchandise and streamline fulfillment processes.
- Processed online orders accurately and prepared items for shipment or pickup.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Trained new employees regarding warehouse procedures and standards.
Education
High School Diploma -
Forest Grove High School
Forest Grove06-2023
Skills
- Customer service
- Payment processing
- Client relations
- Computer proficiency
- Appointment scheduling
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Performance Pro Supply
09.2025 - 12.2025
Confirmation Agent
DaBella
06.2025 - 09.2025
Sales Associate
Victoria's Secret & PINK
04.2025 - 06.2025
Fulfillment Expert
Target
04.2024 - 04.2025
High School Diploma -
Forest Grove High School