Jacquelyn Pellegrini
Newington,CT
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through personalized service and effective problem-solving. Experienced in cash handling and maintaining cleanliness standards in high-volume dining environments, fostering team collaboration for seamless operations.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Shoreline Diner
08.2025 - 01.2026
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Bartender
TJ’s on Cedar
03.2025 - 08.2025
- Provided exceptional customer service, ensuring positive dining experiences and guest satisfaction.
- Processed orders efficiently using point-of-sale systems, minimizing wait times for guests.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Trained new servers on menu offerings and service standards, enhancing team performance.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Upsold menu items through effective communication, increasing overall sales revenue.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills in high-pressure situations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess
TJ’s on Cedar
09.2023 - 03.2025
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
- Managed reservations and optimizing seating arrangements for guest satisfaction.
- Collaborated with servers to coordinate food delivery and enhance dining experience.
- Trained new host staff on customer service protocols and restaurant policies.
- Operated Toast POS system to efficiently manage takeout orders.
Cashier/Sales Associate
Michael’s
09.2022 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product information.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions with accuracy.
- Supported inventory management by restocking and organizing merchandise displays.
Education
High School Diploma -
Newington High School
Newington, CTBachelor of Science - Business Management
University of New Haven
West Haven, CT05.2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- High volume dining
- Team collaboration
- Food safety practices
Additional Information
Help run Bill Pellegrini Charity Golf Tournament since 2016
- Finding sponsors and donors
- Day-of set up at the country club
- Check in and raffles involving cash handling
Timeline
Server/Bartender
Shoreline Diner
08.2025 - 01.2026
Server/Bartender
TJ’s on Cedar
03.2025 - 08.2025
Hostess
TJ’s on Cedar
09.2023 - 03.2025
Cashier/Sales Associate
Michael’s
09.2022 - 09.2023
High School Diploma -
Newington High School
Bachelor of Science - Business Management
University of New Haven