Jacquelyn Schoon
The Bronx
Summary
Detail-oriented professional skilled in customer service and compassionate care. Known for effective communication and conflict resolution, contributing to positive outcomes in client interactions. Ready to leverage extensive experience to support organizational goals and enhance client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
The New York City Board of Elections
New York
08.2015 - Current
- Assisted voters in understanding voting process, ensuring informed participation.
- Developed customer service initiatives that enhanced overall customer experience.
- Greeted passengers and facilitated customer service inquiries, ensuring satisfaction.
- Provided outstanding customer service to ensure positive experiences.
- Greeted visitors, answered phones and provided customer service.
- Greeted guests warmly at front desk, offering assistance with inquiries.
Caregiver
Freedom Care
Lake Success
02.2017 - 01.2025
- Provided personal care to clients, ensuring comfort and safety.
- Assisted with daily living activities, including bathing and dressing.
- Administered medication according to prescribed schedules and guidelines.
- Supported clients in maintaining personal hygiene and cleanliness.
- Documented client observations and reported changes to healthcare professionals.
- Collaborated with family members to address client needs effectively.
- Maintained a safe and clean environment for clients at all times.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Enhanced patient outlook and daily living through compassionate care and personalized support.
- Prepared meals according to dietary requirements and assisted with feeding.
- Fostered companionship for elderly clients by engaging in meaningful conversation and facilitating recreational activities.
- Promoted independence by supporting self-care skills in bathing, grooming, and toileting.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Supported disabled individuals in their mobility and independence while observing safety protocols.
Education
Copyediting
Edit Republic Online Copy Edit
Online05-2025
Bachelor of Arts - American History
City College of New York
New York (City), NY08-2012
Associate of Arts - American History
Bronx Community College
Bronx, NY01-2008
High School Diploma -
Herbert H. Lehman High School
The Bronx, NY06-2005
Bachelor of Science - Political Science
City College of New York
New York (City), NYSkills
- Customer service
- Customer service skills
- Effective communication
- Conflict resolution
- Customer retention
- Service management
- Service support
- Time management
- Problem solving
- Attention to detail
- Organizational skills
- Interpersonal skills
- Active listening
- Compassionate care
- Personal care support
- Client observations
- Medication administration
Certification
Edit Republic Copy Editing Course
Timeline
Caregiver
Freedom Care
02.2017 - 01.2025
Customer Service
The New York City Board of Elections
08.2015 - Current
Copyediting
Edit Republic Online Copy Edit
Bachelor of Arts - American History
City College of New York
Associate of Arts - American History
Bronx Community College
High School Diploma -
Herbert H. Lehman High School
Bachelor of Science - Political Science
City College of New York