JACQUELYN STOECKLE

Executive assistant to the general contractor for construction of a new home

• Supported timely project delivery through detailed calendar management and scheduling
• Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets

Co-managed an overnight retreat facility that hosted events for Entrepreneur's Organization and Young Presidents Organization groups.

• Prepared retreat property and facilities according to group requests
• Hosted various groups as property manager, coordinated activities and services as requested

• Directed hospitality operations for a discerning, high profile family of 8 individuals with residences at 7 locations across the country, and 2 international residences
• Recruited, trained and supported a team of 24 traveling hospitality professionals including; chefs, butlers, servers, housekeepers, drivers and recreational staff.

• Developed Corporate Social Responsibility Strategy, including designing itineraries that focus on purposeful travel and philanthropy
• Conducted training for travel designers on African product knowledge and customer service
• Designed bespoke itineraries for luxury travel across the African continent

Leader within management team at Singita Grumeti who have won several extraordinary awards including: Travel + Leisure #1 Hotel in the World, Best Safari Lodge in Africa and Condé Nast #1 Best Hotel in the World and Inaugural Best Service in the World

• Tailored unique guest experiences to continually surprise and delight high profile, well traveled clientele, including heads of state and celebrities
• Developed and implemented training schedule and coursework for thirty-five senior managers, as well as rolling out training program to 400+ front line colleagues
• Showcased Singita to travel industry experts, regularly hosting brand exposure visits Created budgets for multiple lodges within the Singita Serengeti portfolio for annual review

• Managed 400+ employees across six properties on a monthly rotational schedule
• Accountable for guest experiences with a focus on culinary, wellness and community engagement
• Improved guest satisfaction by implementing personalized services and addressing customer feedback

• Managed 400+ employees across six properties on monthly rotational schedule Accountable for guest experiences with a focus on culinary, wellness and community engagement

• Participated in intensive brand and service training across Singita properties in South Africa

• Managed day-to-day operations including guest relations, sales and maintaining relationships with tour operators and suppliers
• Collaborated with Executive Director on reservations and payroll

• Built networks with community partners to support campaigns for policy change for early childhood education access.
• Developed and executed strategic plans for advocacy initiatives that could could be supported through grant applications

• Established positive relationships with new clients, resulting in repeat business and referrals for future events
• Developed creative event concepts for memorable guest experiences and improved brand image within the local community