Jacquelyn Tyndal
Jacksonville,Florida
Summary
To enhance loss prevention outcomes, I leveraged critical thinking and effective communication to resolve conflicts and minimize company loss. My ability to adapt and collaborate with teams has consistently improved operational efficiency. Skilled in risk assessment, customer service, and relationship building, I excel in fast-paced environments, ensuring compliance and fostering customer loyalty.
Reliable and upbeat sales associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Asset Protection Investigator
Walmart
10.2023 - 05.2024
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts and providing conflict resolution.
- Provided customer service to both customers and store associates, working to investigate situations in order to most efficiently diffuse and deescalate conflict throughout the store, with the utmost care and respect to the individual.
- Effectively worked as part of a small team to tackle difficult problems and overcome obstacles.
- Accurately handled the most fragile, difficult, and problematic situations in the store through customer service techniques and conflict resolution.
- Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
- Worked alongside Law Enforcement officers to ensure a safe work environment for both store employees and store customers.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
- Resolved disputes between employees and customers related to suspected thefts, fraudulent activities, and simple misunderstandings professionally and diplomatically.
Stocking Associate
Walmart
02.2023 - 10.2023
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Assisted customers on a daily basis, providing solutions and direction.
- Worked as an effective member of a team to timely complete tasks.
- Collaborated with team members to maintain a safe, clean, and organized work space.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Quickly and efficiently unloaded merchandise from company trucks and distributed it to its' proper location.
Sales Associate
Ups Store
08.2019 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Communicated with the members of our team to accurately assist customer needs and provide solutions in a sales based environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Grossmont College
El Cajon, CASkills
- Problem-solving abilities
- Critical Thinking
- Self Motivation
- Time management abilities
- Team Collaboration
- Effective Communication
- Adaptability
- Multitasking Abilities
- Relationship Building
- Active Listening
- Risk Assessment
- Attention to Detail
Timeline
Asset Protection Investigator
Walmart
10.2023 - 05.2024
Stocking Associate
Walmart
02.2023 - 10.2023
Sales Associate
Ups Store
08.2019 - 04.2022
High School Diploma -
Grossmont College