Dedric Simon
Dallas
Summary
Dynamic and results-oriented Operations Manager with over 14 years of experience in overseeing and optimizing business operations. Demonstrated ability to lead cross-functional teams, streamline processes, and drive organizational growth. Expertise in project management, strategic planning, and operational efficiency, with a proven track record of enhancing productivity and profitability. Adept at implementing innovative solutions, managing budgets, and fostering a culture of continuous improvement. Committed to achieving operational excellence and delivering superior customer satisfaction.
Overview
13
13
years of professional experience
Work History
Delivery Operations Manager
Millennium Group
Plano, TX
02.2024 - Current
- Streamlined operations for improved customer satisfaction and retention rates.
- Reduced client escalations through proactive communication and problem-solving strategies.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
General Manager
Wingstop Restaurant
Forney, TX
04.2023 - 01.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manger
RaceTrac Petroleum Inc.
06.2018 - 04.2023
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Designed modern employee recognition program which boosted productivity and improved morale.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Assistant General Manager
Racetrac
06.2017 - 06.2018
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted yearly profits through process optimization and improved training.
- Resolved problems promptly to elevate customer approval.
- Oversaw computer database and physical filing systems.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Shift Manager
Racetrac
05.2012 - 06.2017
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Associate
Racetrac
02.2011 - 05.2012
- Clean and organized store
- Cashier
- Stocking
- Register end counting and entering final numbers
- Food handling
- Promoted to management after one year of employment, due to exceptional performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Greeted customers and offered assistance for increased customer satisfaction
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Worked varied hours to meet seasonal and business needs
Education
Associates - Science Criminal Justice
Remington Community College
Garland, TX05.2012
High School Diploma -
Lake Highlands High School
Dallas, TX05.2009
Skills
- Recruitment and Hiring
- Training Management
- Records Organization and Management
- Proficient in Microsoft Office Suite and project management software
- Team Leadership
- Human Resources Oversight
- Performance Assessment
- Data Analysis
- Multitasking and Prioritization
- Money Handling
Timeline
Delivery Operations Manager
Millennium Group
02.2024 - Current
General Manager
Wingstop Restaurant
04.2023 - 01.2024
General Manger
RaceTrac Petroleum Inc.
06.2018 - 04.2023
Assistant General Manager
Racetrac
06.2017 - 06.2018
Shift Manager
Racetrac
05.2012 - 06.2017
Associate
Racetrac
02.2011 - 05.2012
Associates - Science Criminal Justice
Remington Community College
High School Diploma -
Lake Highlands High School