Dedric Simon
Dallas
Summary
Dynamic and results-oriented Operations Manager with over 14 years of experience in overseeing and optimizing business operations. Demonstrated ability to lead cross-functional teams, streamline processes, and drive organizational growth. Expertise in project management, strategic planning, and operational efficiency, with a proven track record of enhancing productivity and profitability. Adept at implementing innovative solutions, managing budgets, and fostering a culture of continuous improvement. Committed to achieving operational excellence and delivering superior customer satisfaction.
Overview
13
13
years of professional experience
Work History
Delivery Operations Manager
Millennium Group
2024.02 - Current
- Streamlined operations for improved customer satisfaction and retention rates.
- Reduced client escalations through proactive communication and problem-solving strategies.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
General Manager
Wingstop Restaurant
2023.04 - 2024.01
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manger
RaceTrac Petroleum Inc.
2018.06 - 2023.04
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Designed modern employee recognition program which boosted productivity and improved morale.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Assistant General Manager
Racetrac
2017.06 - 2018.06
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted yearly profits through process optimization and improved training.
- Resolved problems promptly to elevate customer approval.
- Oversaw computer database and physical filing systems.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Shift Manager
Racetrac
2012.05 - 2017.06
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Associate
Racetrac
2011.02 - 2012.05
- Clean and organized store
- Cashier
- Stocking
- Register end counting and entering final numbers
- Food handling
- Promoted to management after one year of employment, due to exceptional performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Greeted customers and offered assistance for increased customer satisfaction
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Worked varied hours to meet seasonal and business needs
Education
Associates - Science Criminal Justice
Remington Community College
Garland, TX05.2012
High School Diploma -
Lake Highlands High School
Dallas, TX05.2009
Skills
- Recruitment and Hiring
- Training Management
- Records Organization and Management
- Proficient in Microsoft Office Suite and project management software
- Team Leadership
- Human Resources Oversight
- Performance Assessment
- Data Analysis
- Multitasking and Prioritization
- Money Handling
Timeline
Delivery Operations Manager
Millennium Group
2024.02 - Current
General Manager
Wingstop Restaurant
2023.04 - 2024.01
General Manger
RaceTrac Petroleum Inc.
2018.06 - 2023.04
Assistant General Manager
Racetrac
2017.06 - 2018.06
Shift Manager
Racetrac
2012.05 - 2017.06
Associate
Racetrac
2011.02 - 2012.05
Associates - Science Criminal Justice
Remington Community College
High School Diploma -
Lake Highlands High School
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