Summary
Overview
Work History
Education
Skills
Timeline
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Dedric Simon

Dallas

Summary

Dynamic and results-oriented Operations Manager with over 14 years of experience in overseeing and optimizing business operations. Demonstrated ability to lead cross-functional teams, streamline processes, and drive organizational growth. Expertise in project management, strategic planning, and operational efficiency, with a proven track record of enhancing productivity and profitability. Adept at implementing innovative solutions, managing budgets, and fostering a culture of continuous improvement. Committed to achieving operational excellence and delivering superior customer satisfaction.

Overview

13
13
years of professional experience

Work History

Delivery Operations Manager

Millennium Group
02.2024 - Current
  • Streamlined operations for improved customer satisfaction and retention rates.
  • Reduced client escalations through proactive communication and problem-solving strategies.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
  • Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
  • Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

General Manager

Wingstop Restaurant
04.2023 - 01.2024
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manger

RaceTrac Petroleum Inc.
06.2018 - 04.2023
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.

Assistant General Manager

Racetrac
06.2017 - 06.2018
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted yearly profits through process optimization and improved training.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw computer database and physical filing systems.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.

Shift Manager

Racetrac
05.2012 - 06.2017
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.

Associate

Racetrac
02.2011 - 05.2012
  • Clean and organized store
  • Cashier
  • Stocking
  • Register end counting and entering final numbers
  • Food handling
  • Promoted to management after one year of employment, due to exceptional performance.
  • Kept detailed records of daily progress to identify and correct areas needing improvement
  • Greeted customers and offered assistance for increased customer satisfaction
  • Enhanced product presentation and promotional material displays, working alongside retail representatives
  • Worked varied hours to meet seasonal and business needs

Education

Associates - Science Criminal Justice

Remington Community College
Garland, TX
05.2012

High School Diploma -

Lake Highlands High School
Dallas, TX
05.2009

Skills

  • Recruitment and Hiring
  • Training Management
  • Records Organization and Management
  • Proficient in Microsoft Office Suite and project management software
  • Team Leadership
  • Human Resources Oversight
  • Performance Assessment
  • Data Analysis
  • Multitasking and Prioritization
  • Money Handling

Timeline

Delivery Operations Manager

Millennium Group
02.2024 - Current

General Manager

Wingstop Restaurant
04.2023 - 01.2024

General Manger

RaceTrac Petroleum Inc.
06.2018 - 04.2023

Assistant General Manager

Racetrac
06.2017 - 06.2018

Shift Manager

Racetrac
05.2012 - 06.2017

Associate

Racetrac
02.2011 - 05.2012

Associates - Science Criminal Justice

Remington Community College

High School Diploma -

Lake Highlands High School
Dedric Simon