Jacquelyn Williams
San Antonio,TX
Summary
Dynamic Customer Service Representative with a proven track record at Alorica for elevating customer loyalty through exceptional problem-solving and critical thinking skills. Expert in managing high-stress situations and resolving complex issues, enhancing customer satisfaction and repeat business. Skilled in customer relations and computer proficiency, adept at turning challenges into opportunities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica
05.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
John Jay
San Antonio, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Computer Proficiency
Timeline
Customer Service Representative
Alorica
05.2022 - 03.2023
High School Diploma -
John Jay