Jacquelyn Wolcenski
Minneapolis,Minnesota
Summary
Results-driven professional in client relationship management and social media strategy, with a strong background gained at Experience Wellness Chiropractic. Demonstrated excellence in communication and organizational skills, leading to enhanced patient care coordination and increased content engagement. Proven ability to leverage both hard and soft skills to achieve measurable improvements in service delivery. Aiming to further apply expertise in a dynamic health or wellness-focused environment.
Overview
20
20
years of professional experience
Work History
Recruiter
Career Innovator
Minneapolis, Minnesota
03.2022 - 12.2023
- Met staffing objectives through effective recruitment and detailed evaluations of job candidates
- Determined application requirements with detailed analysis of job descriptions and qualifications
- Promoted organization's vision and mission to attract applicants
- Collaborated with hiring managers to interview ideal candidates
- Submitted recruitment reports to provide updates to hiring manager
- Coordinated interview schedules between hiring managers and candidates
- Screened resumes and conducted initial interviews with potential candidates
Patient Care Coordinator
Experience Wellness Chiropractic
Plymouth, Minnesota
08.2019 - 08.2022
- Assisted new patients with comprehension and completion of appropriate paperwork
- Welcomed patients upon arrival, communicated patient arrivals to team and managed patient visit expectations
- Attended staff meetings regularly to discuss updates, challenges, and best practices
- Managed appointment cancellations, rescheduling, and waitlist requests from patients
- Scheduled patient appointments and coordinated follow-up visits
- Collaborated with healthcare professionals to ensure optimal patient care
Social Media Content Creator
Experience Wellness Chiropractic
Plymouth, Minnesota
01.2021 - 03.2022
- Framed content within existing brand goals and template designs
- Contributed to creative strategy by brainstorming with marketing team on content ideas
- Grew audience with properly branded and innovative continent
- Designed eye-catching graphics using design software like Canva or Adobe Creative Suite
- Executed highly engaging videos, images and copy
Server
Yard House
St. Louis Park, Minnesota
01.2014 - 05.2015
- Exercised in-store marketing techniques to achieve sales goals and encourage returning guests
- Utilized time management skills and attention to detail in order to maintain a cohesive working environment
- Provided excellent customer service to guests by anticipating their needs in a fast paced, high volume environment
- Achieved sales goals by promoting high-profit items and daily specials
Sales Associate
Evereve
St. Louis Park, Minnesota
05.2013 - 07.2014
- Assisted customers with sales and service needs
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Built attractive displays and merchandised products
- Created great customer experiences with personalized sales support
- Managed multiple tasks simultaneously while meeting deadlines
- Collaborated with team members to achieve monthly sales targets
Server
Cowboy Slims
Minneapolis, Minnesota
03.2011 - 01.2013
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Provided exceptional customer service by addressing and resolving guest concerns or complaints
- Offered information on new menu items, seasonal and daily specials, and pairings
- Listened to guest needs and responded promptly for personalized service
Bartender
Buffalo Wild Wings
Plymouth, Minnesota
01.2004 - 05.2011
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Trained new staff members and provided them with guidance to increase their effectiveness
- Collaborated with team members in order to provide a friendly environment for patrons
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Assisted fellow team members during high-volume periods by providing support where needed
Education
Digital Marketing Bootcamp - Content Marketing & Strategy, Content Creation, Website Planning, Design & Structure, SEO, Website Analytics & Optimization, Social Media Advertising & Analytics
University of Minnesota - College of Continuing & Professional Studies
03.2024
Skills
- Client Relationship Management
- Customer service
- Microsoft Office Suite
- Strong communication (verbal and written)
- Organizational skills
- Social Media Management
- HIPAA compliance
Languages
English, Native
Timeline
Recruiter
Career Innovator
03.2022 - 12.2023
Social Media Content Creator
Experience Wellness Chiropractic
01.2021 - 03.2022
Patient Care Coordinator
Experience Wellness Chiropractic
08.2019 - 08.2022
Server
Yard House
01.2014 - 05.2015
Sales Associate
Evereve
05.2013 - 07.2014
Server
Cowboy Slims
03.2011 - 01.2013
Bartender
Buffalo Wild Wings
01.2004 - 05.2011
Digital Marketing Bootcamp - Content Marketing & Strategy, Content Creation, Website Planning, Design & Structure, SEO, Website Analytics & Optimization, Social Media Advertising & Analytics
University of Minnesota - College of Continuing & Professional Studies
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