Jacquelyn Zepeda
Houston,TX
Summary
Although I’m new to the legal field, I am currently pursuing paralegal studies and am a quick, eager learner. My extensive experience in customer service within the medical field has honed my communication, problem-solving, and attention-to-detail skills, all of which are directly transferable to the paralegal profession. I am excited to apply these abilities to assist in legal work and contribute effectively to any team.
Overview
8
8
years of professional experience
Work History
Administration Assistant
Modern Psychiatry Center
Houston, TX
07.2024 - 10.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered phones, scheduled appointments, and provided general information to callers.
- Maintained current, organized, and efficient office inventories.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted patients, verified insurance coverage and collected copayments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones, directed calls, and took messages.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed general office duties such as photocopying, faxing, scanning documents.
Receptionist
Houston Cardiovascular Associates
Houston, US
08.2019 - 01.2020
- Received patients and fielded phone calls on a multi-line system
- Verifying insurance through availity
- Collected patient information
- Maintained accurate patient records
- Processed credit card and cash payments
- Maintained visitor logs and enforced posted visitor rules and schedules
- Managed office supply inventory and reordering
- Provided direct customer support in person and via phone
- Maintained the patient waiting area
Clinical Receptionist
Texas Endocrinology Group
10.2017 - 04.2019
- Received patients and fielded phone calls on a multi-line system
- Processed patient pre-authorizations and referrals
- Collected patient information and performed vital signs tests
- Scheduled and confirmed all patient appointments to secure full schedules
- Maintained accurate patient records
- Processed credit card and cash payments
- Assisted with walk-in patient triage
- Maintained visitor logs and enforced posted visitor rules and schedules
- Managed office supply inventory and reordering
- Provided direct customer support in person and via phone
- Maintained the patient waiting area
Receptionist
Jefferson Dental Clinic
03.2017 - 10.2017
- Answered phones and scheduled dental appointments
- Assisted in all patient check-ins
- Promoted clinic by advertising online and through printed marketing
- Processed cash and credit card payments and assisted in processing of payments plans
- Provided patient instructions in Spanish for personal care after procedures
Education
Certificate - Paralegal Studies
Houston Community College
Houston12-2025
Certification - Medical coding
Houston Community College
Houston, TX06.2020
Diploma -
Milby High School
Houston, TX01.2015
Skills
- Typing
- Bookkeeping
- Data Entry
- Filing
- Medical Office Management
- Medical Records
- MS Office
- Multiple Line
- Office Management
- Records Management
- Scheduling
- Insurance Verification
- Medical Scheduling
- HIPAA
- EMR Systems
- Medical Receptionist
- CPT Coding
- Medical Terminology
- Faxing
- Faxing documents
- Phones, faxing, and filing
Languages
Spanish
Limited
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administration Assistant
Modern Psychiatry Center
07.2024 - 10.2024
Receptionist
Houston Cardiovascular Associates
08.2019 - 01.2020
Clinical Receptionist
Texas Endocrinology Group
10.2017 - 04.2019
Receptionist
Jefferson Dental Clinic
03.2017 - 10.2017
Certificate - Paralegal Studies
Houston Community College
Certification - Medical coding
Houston Community College
Diploma -
Milby High School
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