Chaunte' George
Summary
A professional Medical Assistant requiring innovative, challenging employment that will utilize my education, and over fifteen years of experience, and job skills in a medical facility.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administration Assistant
CoreLife
Waldorf, MD
04.2024 - Current
- Assists in the selection, training, orienting, competency assessment, and assignment of department staff
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- May assist with development of standards of performance
- May initiate or recommend personnel counseling and actions
- Acts as a backup resource for administrative positions in the practice when staffing issues arise
- Prepares associate work schedules and arranges for adequate staffing coverage to maintain optimum patient service
- Ensures proper training for new procedures, equipment, emergency preparedness and policies/protocols
- Serves as a liaison between patients and staff
- Resolves conflicts/concerns to attain maximum patient satisfaction and care experience
- Mentors staff in developing customer service skills
- Encourages patient safety event reporting, a systematic approach to resolving issues, discussion of safety events/performance improvement activities, and enforcing a just culture
- Functions routinely as a safety coach for the department
- Implements, monitors, and reinforces policies and procedures
- Recommends new/modified policies and procedures to reduce costs/improve staff performance
- Works with leadership to modify and streamline workflows to create an efficient site
- Maintains current knowledge of technical/business development and communicates relevant information to the team
- Supports organizational initiatives related to technology, clinical programs and improving the patient experience; seeks opportunities for improvement in all administrative processes and services
- Communicates new policies, procedures, and workflows to staff and provides training as needed
- Mentors staff through changes and helps team build resilience
- Oversees front desk operations
- Ensures that patients are greeted and registered promptly and courteously; eligibility is verified, payments are received from all patients; and proper identification is obtained
- Reviews encounter forms daily
- Performs audits to ensure data is communicated to the billing company
- Analyzes supply usage, maintains knowledge of what supplies are required and oversees ordering and maintenance of supplies
- Participates in ongoing professional development opportunities
- Encourages staff to attend or review recorded training
- Mentors staff in career development opportunities, including creation of a Development Plan
- Assists with patient intake and optimal patient flow; manages patient volumes during hours of operation
- Reviews and verifies daily receipts, end of shift reconciliation, conducts audits of services rendered to account for all cash collected
- Ensures cash security and balancing are properly maintained and completed
- Makes semi-weekly deposits or serves as point of contact for couriers.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced team productivity by delegating tasks appropriately and monitoring progress.
- Developed strong relationships with clients by providing exceptional customer service and promptly addressing concerns or inquiries.
- Managed daily office activities to ensure smooth operations and minimal downtime.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
Clinical and Admin Team Coordinator
Medstat Urgent Care
Arlington, VA
10.2023 - 04.2024
- Assists in the selection, training, orienting, competency assessment, and assignment of department staff
- May assist with development of standards of performance
- May initiate or recommend personnel counseling and actions
- Acts as a backup resource for administrative positions in the practice when staffing issues arise
- Serves as a super user for EMR (Electronic Medical Record) and Patient Registration tools; trains staff and upholds best practice workflows for clinical documentation, thoroughness, safety, and efficiency
- Prepares associate work schedules and arranges for adequate staffing coverage to maintain optimum patient service
- Ensures proper training for new procedures, equipment, emergency preparedness and policies/protocols
- Serves as a liaison between patients and staff
- Resolves conflicts/concerns to attain maximum patient satisfaction and care experience
- Mentors staff in developing customer service skills
- Encourages patient safety event reporting, a systematic approach to resolving issues, discussion of safety events/performance improvement activities, and enforcing a just culture
- Functions routinely as a safety coach for the department
- Implements, monitors, and reinforces policies and procedures
- Recommends new/modified policies and procedures to reduce costs/improve staff performance
- Works with leadership to modify and streamline workflows to create an efficient site
- Maintains current knowledge of technical/business development and communicates relevant information to the team
- Supports organizational initiatives related to technology, clinical programs and improving the patient experience; seeks opportunities for improvement in all administrative processes and services
- Communicates new policies, procedures, and workflows to staff and provides training as needed
- Mentors staff through changes and helps team build resilience
- Oversees front desk operations
- Ensures that patients are greeted and registered promptly and courteously; eligibility is verified, payments are received from all patients; and proper identification is obtained
- Reviews encounter forms daily
- Performs user audits and functions related to data into the EMR
- Performs audits to ensure data is communicated to the billing company
- Analyzes supply usage, maintains knowledge of what supplies are required and oversees ordering and maintenance of supplies
- Participates in ongoing professional development opportunities
- Encourages staff to attend or review recorded training
- Mentors staff in career development opportunities, including creation of a Development Plan
- Assists with patient intake and optimal patient flow; manages patient volumes during hours of operation
- Performs the duties of a Medical Assistant and completes documentation as required
- Reviews and verifies daily receipts, end of shift reconciliation, conducts audits of services rendered to account for all cash collected
- Ensures cash security and balancing are properly maintained and completed
- Makes semi-weekly deposits or serves as point of contact for couriers.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Trained, motivated and guided on-boarding members.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
- Worked with customer service to handle escalated customer issues.
- Created staff schedules, approved requested time off and updated reports.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Handled day-to-day office operations and resolved any conflicts.
- Boosted employee satisfaction rates within the department by fostering a positive work environment that encouraged open communication, teamwork, mutual respect amongst colleagues.
- Developed and implemented process improvement strategies.
- Utilized safety devices and procedures to protect personnel and equipment.
Medical Assistant
Medstat Urgent Care
California, MD
09.2022 - 10.2023
- The Medical Assistant will perform clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse
- Duties may include venipuncture, medication and vaccine administration, measurement, and documentation of vital signs, and assisting providers with patient exams, and telephone and clerical support
- Assists providers with patient preparation, office procedures, examination and education of patients
- Supports the clinical care team, assuring optimal best-practice patient flow; manages patient volume
- Reviews and prepares for scheduled patient visits
- Screens all patients for preventative care needs, ongoing support, barriers to care, safety concerns, and potential fall risk
- Conducts surveillance for transitions of care, urgent/emergent care, or follow up tasks
- Conducts motivational interviews including patient screening/coaching on disease management, motivation to change, learning care needs, and community outreach needs
- Identifies potential behavioral health needs of patients and notifies provider of findings
- Reports actual/potential problems concerning patients, families and associates
- Participates in performance improvement initiatives to improve care quality and safety
- Attends training for safety, infection control, etc
- Ensures ongoing compliance by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks
- Participates in population management activities including an awareness of the populations served and engages the patient in self-management support, care/health goal setting, pre-visit planning, and the capturing of information that leads to health care improvement activities
- Performs selected patient/laboratory testing, including Point of Care Testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, vision and hearing testing
- Removes sutures/staples
- Documents activities in the patient's electronic medical record (EMR)
- Performs required patient follow-up: to include pap smears, Pb levels, HIV, mammograms, and STD's
- Collects and processes specimens, completes requisitions, and documents
- Provides escort and assists with patient discharge activities
- Provides chaperoning
- Fulfills infection prevention and environmental responsibilities as assigned
- Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories
- Provides telephone screening services to gather information from patients, determine appropriate disposition and document per established telephone screening protocols
- May insert intravenous catheter for physician initiated IV fluid therapy or administration of intravenous medications
- May insert, remove, and monitor urinary catheter for procedures and prepare and administer oral drugs and injections limited to intradermal, subcutaneous, and intramuscular
- May perform phlebotomy
- Utilizes the EMR to propose patient medication refills for provider approval
- Completes requisitions for tests
- Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals including insurance authorization.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
OYSTER POINT DERMATOLOGY
Newport News, VA
10.2019 - 01.2022
- PDT, Triage and Patient Service Coordinator
- Office procedures such as PDT, UVB, Suture removal, Patch Testing and Injections. I ordered medical supplies for the office. Trained employees. Intake patients, triage, send prescriptions, prepare patients for procedures, transcribe when doctor is examining patients
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Call patients with lab results, schedule appointments, laundry, stocking rooms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
Medical Assistant
Velocity Urgent Care
Suffolk, VA
12.2019 - 07.2020
- Intake patients, triage, send prescriptions, prepare patients for procedures, call patients with lab results, stocking rooms, EKG, IV, blood draws, injections, DOT Physical, School Physical, splints.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Quadrant, Inc
06.2019 - 10.2019
- Contractor at Oyster Point Dermatologist
- Intake patients, triage, send prescriptions, prepare patients for procedures, transcribe when doctor is examining patients
- Call patients with lab results, schedule appointments, laundry, stocking rooms.
- Sanitized, restocked, and organized exam rooms and medical equipment.a
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Registered Medical Assistant
Gastrointestinal and Liver Specialist of Tidewater
12.2017 - 05.2019
- Assist with getting patients back to exam room by taking vitals and intake
- Schedule patients for surgery and procedures
- Order labs and various testing
- Schedule follow up appointments
- Assistant the provider with procedures.
Registered Medical Assistant
Lifetime women's health and wellness centers
06.2013 - 06.2016
- Front office, answer phones, set appointments, take payments, referrals, surgery scheduling, filing, check patients in and out, back office, take vitals, injections, phlebotomy, process labs, dip urine, set up rooms, assist with procedures, nst, clean and sterilize instruments, call in rx to pharmacy, call patients with results, triage, order supplies, clean office, organized office, convert ultrasounds, maintained charts, help right office policies, trained new employees and students.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guideline's
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Complete Women's Care
01.2007 - 04.2011
- Patient Triage, Electronic Medical Records Administration, Administer Injections, Stock and Inventory medical and office supplies, Assist with minor procedures, Sterilize equipment, Patient education and doctor communication
Certified Nursing Assistant
Healthcare Agencies
01.1996 - 01.2006
- Traveled to clients homes to perform activities of daily living, Transported clients to doctors appointments, Prepared meals and did light housekeeping, Assist clients with rehabilitation after surgery
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
High school diploma - General
Norfolk
Certification - Medical Assistant
Virginia Career Institute
Virginia Beach, VA04.2006
Certificate - Phlebotomy
Big Apple Training
07.2000
Skills
- CMA
- Phlebotomy
- Front Office
- EMR
- Epic
- Injections
- Medical Records
- Patient Care
- Scheduling
- Vital Signs
- Transcription
- Triage
- Venipuncture
- Anatomy Knowledge
- Insurance Verification
- HIPAA
- Clerical Experience
- Medical Terminology
- Laundry
- Laboratory Experience
- Medical Coding
- Office Management
- Quality Assurance
- Time management
- Office experience
- EMR systems
- Medical Imaging
- Caregiving
- Meal Preparation
- Computer Skills
- Computer Operation
- Medical terminology
- Medical records
- Typing
- Anatomy knowledge
- Vital signs
- Customer service
- Quality assurance
- Conflict management
- Laboratory experience
- Office management
- Clerical experience
- Medical coding
- Team management
- Organizational skills
- Supervising experience
- Administrative experience
- Cleaning
- Retail sales
- Driving
- English
- Sales
- Outpatient
- Documentation review
- Management
- Public speaking
- Communication skills
- Computer skills
- Microsoft Office
- Home care
- Assisted living
- Senior care
- Front desk
- Restaurant experience
- Math
- Restaurant management
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Scheduling appointments
- Telephone reception
- Confidential Document Control
- Customer Relations
- Spreadsheet Management
- Mail handling
- Staff Management
- Verbal Communication
- Document Scanning
- Schedule Management
- Filing
- Customer and client relations
- Prioritization
- Critical Thinking
- Deadline-oriented
Certification
Certified Medical Assistant, CCMA Certification, NRCMA
Assessments
- Protecting patient privacy, Proficient, 01/01/2022, https://share.indeedassessments.com/attempts/b5422354a5890e2417eba04545ae23b8eed53dc074545cb7
- Medical terminology, Proficient, 10/01/2021, https://share.indeedassessments.com/attempts/ab8f690d1c1e121718542326821aafbdeed53dc074545cb7
- Home health aide skills, Proficient, 03/01/2021, https://share.indeedassessments.com/attempts/eb1c57bd3852271a7b48b771575d9cd6eed53dc074545cb7
- Attention to detail, Proficient, 11/01/2021, https://share.indeedassessments.com/attempts/50246aa6929c43700934304e6d4e20caeed53dc074545cb7
Locations
Lexington Park, MD
Personal Information
- Willing To Relocate: Anywhere
- Title: Medical Assistant
Timeline
Administration Assistant
CoreLife
04.2024 - Current
Clinical and Admin Team Coordinator
Medstat Urgent Care
10.2023 - 04.2024
Medical Assistant
Medstat Urgent Care
09.2022 - 10.2023
Medical Assistant
Velocity Urgent Care
12.2019 - 07.2020
Medical Assistant
OYSTER POINT DERMATOLOGY
10.2019 - 01.2022
Medical Assistant
Quadrant, Inc
06.2019 - 10.2019
Registered Medical Assistant
Gastrointestinal and Liver Specialist of Tidewater
12.2017 - 05.2019
Registered Medical Assistant
Lifetime women's health and wellness centers
06.2013 - 06.2016
Medical Assistant
Complete Women's Care
01.2007 - 04.2011
Certified Nursing Assistant
Healthcare Agencies
01.1996 - 01.2006
High school diploma - General
Norfolk
Certification - Medical Assistant
Virginia Career Institute
Certificate - Phlebotomy
Big Apple Training