Jacquelyne Cooper
Galesburg,IL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Agency Director
Caring Senior Service
Galesburg, IL
12.2021 - Current
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Developed and implemented successful business plans focused on cost-effective service delivery and revenue development.
- Recruited, hired and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
- Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
- Assessed customer needs and developed individualized solutions to reach customer satisfaction.
- Oversaw day-to-day production and growth of agency, turning over more than $150,000 in three months through consistent supervision and dedicated partnerships.
- Managed budgeting, purchasing and payroll and delivered pertinent reports to board.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Promoted positive customer experience through day-to-day supervision and management of home care facility.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Assistant Manager
Aldi
Galesburg, IL
12.2019 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
Certified Nurse Assistant
Warrenton Manor
Warrenton , MO
03.2018 - 12.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained client medical history, medication information, symptoms and allergies.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Certified Nurse Assistant
Western Illinois Home Health
Macomb , IL
01.2015 - 08.2016
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Transported patients between rooms and appointments or testing locations.
- Helped clients with grocery shopping, household chores and other activities of daily living that they could not perform on their own.
Certified Nursing Assistant
The Elms
Macomb, IL
06.2012 - 03.2015
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
Knox County Nursing Home
Knoxville, IL
10.2011 - 05.2013
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- I specifically worked in the Alzheimer's unit and with private care patients.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Certified Nursing Assistant
Rosewood Care Centers
Galesburg, IL
05.2010 - 11.2011
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
Education
No Degree - Nursing
Millikin University
Decatur, ILBachelor of Health Administration - Business/Health
Southern New Hampshire University
Hooksett, NHAssociate of Science - Certified Nurse Assitant/ LPN Program
Carl Sandburg College
Galesburg, IL05.2010
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Sales growth
- Consulting
- Training
- Budgeting
- Staff supervision
- Employee scheduling
- Cost Control
- Strategic planning
Timeline
Agency Director
Caring Senior Service
12.2021 - Current
Assistant Manager
Aldi
12.2019 - Current
Certified Nurse Assistant
Warrenton Manor
03.2018 - 12.2018
Certified Nurse Assistant
Western Illinois Home Health
01.2015 - 08.2016
Certified Nursing Assistant
The Elms
06.2012 - 03.2015
Certified Nursing Assistant
Knox County Nursing Home
10.2011 - 05.2013
Certified Nursing Assistant
Rosewood Care Centers
05.2010 - 11.2011
No Degree - Nursing
Millikin University
Bachelor of Health Administration - Business/Health
Southern New Hampshire University
Associate of Science - Certified Nurse Assitant/ LPN Program
Carl Sandburg College