Jacquelyne Howey
Paso Robles,CA
Summary
Results-driven Healthcare Professional with extensive experience at Twin Cities Community Hospital in Patient Access and Operational Efficiency. Expertise in Data Analysis and Process Improvement, achieving significant reductions in wait times and denial rates. Proven ability to enhance team performance through effective leadership and collaboration.
Overview
18
18
years of professional experience
Work History
Clinic Supervisor
Pacific Health Center
12.2024 - 08.2025
- Enhanced patient flow by supervising daily clinic operations effectively.
- Boosted satisfaction ratings by promptly resolving patient inquiries and concerns.
- Delegated tasks to staff, ensuring completion and supporting performance improvements.
- Increased productivity by optimizing appointment scheduling without compromising care quality.
- Facilitated effective communication between staff and physicians to enhance patient care.
Patient Access Director
Twin Cities Community Hospital
03.2010 - 09.2024
- Maximized reimbursements by implementing best practices in revenue cycle management.
- Ensured timely patient financial counseling regarding expenses and payment options.
- Reduced denied claims through thorough insurance verifications and pre-authorizations.
- Trained and developed staff to enhance Patient Access operational efficiency.
- Updated policies to ensure compliance with HIPAA and liability guidelines.
Patient Access Supervisor
Twin Cities Community Hospital
02.2008 - 03.2010
- Ensured patient access operations complied with hospital policies and procedures.
- Enhanced onboarding efficiency by developing comprehensive training programs for new staff.
- Identified operational inefficiencies through data analysis, driving process improvements across departments.
- Provided strategic insights to senior leadership for enhancing Patient Access services growth.
Education
High School Diploma -
Paso Robles High School
Paso Robles, CASkills
- Communication
- Teamwork
- Time management
- Responsibility
- Problem-solving
- Adaptability
- Leadership
- Attention to detail
- Reliability
- Willingness to learn
Timeline
Clinic Supervisor
Pacific Health Center
12.2024 - 08.2025
Patient Access Director
Twin Cities Community Hospital
03.2010 - 09.2024
Patient Access Supervisor
Twin Cities Community Hospital
02.2008 - 03.2010
High School Diploma -
Paso Robles High School