Jacquelyne Morton
Greenbrier,Tennessee
Summary
Have at least 30+ years customer service experience along with managing sales accounts and heavy customer service.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
CSR/Sales Rep
United Memorial Bible Service
2019.01 - 2023.06
- Responsible for maintaining bible sales accounts throughout the U.S. with Union, Healthcare, Churches and Corp. accounts. Heavy customer service by phone called on accounts daily and placed their orders. Worked with others to achieve the overall weekly sales goals.
Call Center Customer Service
Servpro
2016.08 - 2018.12
- Offered strong customer service skills, helping customers with placing request for disaster help. Help with scheduling service calls to different franchises. Heavy call volume.
Patient Advocate
Urology Associates
2015.10 - 2016.06
- Call Center Patient Advocate. Scheduled appointments for 40 Doctors and 20 locations. Emailed correspondence to Doctors office for prescription request and Lab results or any question or concern Patient might have.
CSR Customer Service Rep
UMPH Cokesbury
2012.01 - 2015.10
- CSR Call Center both Inbound and Outbound calls. Assist customers with placing orders. Managed both assigned accounts to service their churches with products and also assisted with sales from inbound calling for campaigns. Heavy call volume and data entry along with various clerical duties in call center.
Manager
Morton's Cleaning Service
1996.04 - 2013.02
- Self-employed along with my husband. We cleaning and supervised office building cleaning. I handled customer service and all accounts payable, payroll, Bid on any new business.
CSR Customer Service Rep
United Memorial Bibles
2004.04 - 2010.02
- Customer Service and Sales maintained both Inbound and Outbound accounts. Set up mailing lists and handled all general office duties. Office was closed and moved to home office in Gastonia, NC.
Education
High School -
Isaac Litton High
Nashville, TN1970-06
Skills
Communication
[Type] Software Proficiency
Teamwork and collaboration
Analytical
Customer relations
Calm under pressure
Multitasking Abilities
Data entry
Leadership
Analytical and critical thinking
Written communication
Timeline
CSR/Sales Rep
United Memorial Bible Service
2019.01 - 2023.06
Call Center Customer Service
Servpro
2016.08 - 2018.12
Patient Advocate
Urology Associates
2015.10 - 2016.06
CSR Customer Service Rep
UMPH Cokesbury
2012.01 - 2015.10
CSR Customer Service Rep
United Memorial Bibles
2004.04 - 2010.02
Manager
Morton's Cleaning Service
1996.04 - 2013.02
High School -
Isaac Litton High