Jacquelyne Villasenor
Houston
Summary
Motivated and reliable professional with experience in customer service, retail and client intake. Skilled in communication, multi-tasking and working in fast-paced environments. Known for providing excellent service while staying organized and efficient in daily operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake Specialist /Front Desk Receptionist
Husain Law
02.2025 - Current
- Managed the full client intake process, including consultations, onboarding and documentation review.
- Collected and entered client information into case management systems with accuracy.
- Coordinated medical treatment by scheduling appointments with providers (hospital,chiropractic,imaging and specialists)
- Communicated with insurance companies to verify liability status and assist with claim updates.
- Assisted with case development by obtaining police reports and investigation requests.
- Handled front desk operations, including answering and routing calls, managing schedules and handling reductions.
Claims Associate
Walmart
07.2024 - 01.2025
- Processed returned merchandise by inspecting, scanning and determining proper disposition (resale, clearance, return to vender or disposal)
- Restocked and organized products on the sales floor while maintaining store standards
- Packages and shipped merchandise back to vendors following company procedures
- Maintained an organized backroom and claims area to support efficient workflow
- Worked in a fast paced environment with a focus on accuracy and time management.
Cashier
Target
06.2023 - 06.2024
- Processes customer transactions quickly and accurately in a high volume retail environment.
- Promoted store programs and credit card sign ups to customers.
- Assisted customers at self-checkout by troubleshooting issues and ensuring smooth transactions.
- Handled opening and closing duties, including balancing registers and restocking and securing cash.
- Fulfilled drive-up and in-store pickup orders within time goals in a fast paced environment.
- Managed returns by organizing and routing items to appropriate departments.
Education
Associate of Science - Nursing
Lonestar Community College
Houston, TX05-2027
High School Diploma -
Spring Woods High School
Houston, TX05-2023
Skills
- Communication
- Customer Service
- Organization
- Multitasking
Certification
- Phlebotomy Technician Certification
Phlebotomy Career Training | Completed October 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intake Specialist /Front Desk Receptionist
Husain Law
02.2025 - Current
Claims Associate
Walmart
07.2024 - 01.2025
Cashier
Target
06.2023 - 06.2024
Associate of Science - Nursing
Lonestar Community College
High School Diploma -
Spring Woods High School