Stacy Rosales
Summary
Engaged customer service representative with a strong background in building client relationships. Skilled in fostering partnerships and enhancing customer satisfaction to drive business success. Committed to collaborative teamwork and delivering positive results in dynamic environments.
Overview
2
2
Languages
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Front Desk Receptionist/Intake coordinator
Nexgen Medical Centers
Lawrenceville, GA
04.2024 - Current
- Answered phone calls and addressed patient inquiries promptly.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Coordinated with medical staff to ensure smooth operations.
- Processed patient forms and verified insurance information accurately.
- Assisted in managing electronic filing for patient records securely.
- Provided administrative support to enhance office workflow effectively.
Team Leader Manager
TopGolf
Buford, Georgia
02.2026 - 07.2026
- Led team in delivering exceptional guest experiences at entertainment venue.
- Trained and mentored staff to enhance performance and service quality.
- Managed daily operations to ensure smooth workflow and efficiency.
- Coordinated events and activities to maximize guest engagement and participation.
- Implemented training programs to improve staff skills and knowledge.
- Monitored inventory levels to maintain adequate supplies for operations.
- Collaborated with management on strategic planning for team initiatives.
- Resolved guest issues promptly to uphold company reputation for service excellence.
Assistant Manager
Cavender's Boot City
Lawrenceville, GA
05.2025 - 02.2026
- Assisted in managing daily store operations and staff scheduling.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on customer service standards and product knowledge.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Coordinated inventory management and ensured stock levels met demand.
- Implemented sales strategies to promote seasonal merchandise and promotions.
- Supported visual merchandising efforts to enhance product displays and layout.
- Monitored cash handling procedures for accuracy during shifts.
Education
Bachelor of Arts - Education
University of North Georgia
Gainesville, GA 08.2024 - 07.2026
Skills
- Team leadership
- Staff management
- Employee training
- Time management
- Problem resolution
- Appointment management
- HIPAA compliance
- Payment collection
- Customer service
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Team Leader Manager
TopGolf
02.2026 - 07.2026
Assistant Manager
Cavender's Boot City
05.2025 - 02.2026
Bachelor of Arts - Education
University of North Georgia
08.2024 - 07.2026
Front Desk Receptionist/Intake coordinator
Nexgen Medical Centers
04.2024 - Current