Jacquelyn (Jackie) Winner
Piqua,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
35
35
years of professional experience
Work History
School Bus Driver
Miami East Local Schools
03.2009 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Communicated information to parents to promote good communication and transparency.
School Bus Driver
Miami Valley Career Technology Center
08.2022 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Cook
BK Rootbeer Stand
03.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Kitchen Manager
Indian Hills 4-H Camp
04.2018 - 01.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Assistant School Cook
Miami East Local Schools
09.2012 - 05.2022
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Monitored food temperatures throughout preparation and serving process.
Customer Service Representative /Office Manager
Troy License Bureau LLC
06.1993 - 06.2012
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Accomplished multiple tasks within established timeframes.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Waitress
Spring Supper Club
07.1997 - 05.2001
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Buffalo Jacks
10.1993 - 07.1997
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
Assembly Line Worker
Panasonic TVs
06.1991 - 06.1993
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
Banquet Server
Hoilday Inn
09.1991 - 10.1993
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Gas Station Manager
Bp Oil Co
06.1988 - 06.1991
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Agricultural Business
Ohio State University
Columbus, OHGeneral Studies
Sinclair Community College
Dayton, OHHigh School Diploma -
Tippecanoe High School
Tipp City, OH05.1988
Skills
- Excellent Multitasking Abilities
- Account Reconciliation
- Cash Flow and Reconciliation
- Customer Relations
- Scheduling
- Microsoft Office
- Organizational Skills
- Handling Complaints
- Sorting and Labeling
- Calm and Professional Under Pressure
Timeline
Cook
BK Rootbeer Stand
03.2023 - Current
School Bus Driver
Miami Valley Career Technology Center
08.2022 - Current
Kitchen Manager
Indian Hills 4-H Camp
04.2018 - 01.2023
Assistant School Cook
Miami East Local Schools
09.2012 - 05.2022
School Bus Driver
Miami East Local Schools
03.2009 - Current
Waitress
Spring Supper Club
07.1997 - 05.2001
Waitress
Buffalo Jacks
10.1993 - 07.1997
Customer Service Representative /Office Manager
Troy License Bureau LLC
06.1993 - 06.2012
Banquet Server
Hoilday Inn
09.1991 - 10.1993
Assembly Line Worker
Panasonic TVs
06.1991 - 06.1993
Gas Station Manager
Bp Oil Co
06.1988 - 06.1991
Agricultural Business
Ohio State University
General Studies
Sinclair Community College
High School Diploma -
Tippecanoe High School
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