JACQUELYN M. CHAVEZ
Griffith,Indiana
Summary
Dedicated Customer Service Representative. Versatile, driven, and motivated to maintain and exceed customer satisfaction. Proven ability to establish rapport with clients and exceed sales goals while contributing to overall company success. Seeking the opportunity to utilize my exemplary customer service and organizational skills in a professional setting with intent to grow.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Northwest Cancer Center
05.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Sales Associate
Yankee Candle
11.2021 - 06.2022
- Assist leadership team with achieving sales goals
- Assist customers with purchases
- Responsible for merchandise display.
Building Materials Associate
Menards
05.2020 - 07.2021
- Assist contractors with building materials needs
- Recommend materials based on projects
- Build relationship with contractors.
Pandora Specialist/Customer Service
Albert's Diamond Jewelers
07.2014 - 03.2019
- Provide exceptional customer service by greeting and assisting their needs
- Inventory control and merchandising showcase displays
- Manage POS system and receive cash and credit card payments
- Process customer returns, answer questions about merchandise, and manage exchanges
- Train and develop new hires
- Customer satisfaction follow up phone calls and emails.
Education
Basic Tuberculosis and TB Skin Testing -
CNA Certification -
Healthcare Training Solutions
Medical Assistant - In Training -
Inc./College of Adult Education
08.2024
CPR Certified -
06.2019
Skills
- Microsoft Windows Word
- Outlook
- PowerPoint
- Excel
- CRM Software
- Epic
- Franciscan
- POS Software
References
References available upon request
Timeline
Medical Assistant
Northwest Cancer Center
05.2022 - Current
Sales Associate
Yankee Candle
11.2021 - 06.2022
Building Materials Associate
Menards
05.2020 - 07.2021
Pandora Specialist/Customer Service
Albert's Diamond Jewelers
07.2014 - 03.2019
Basic Tuberculosis and TB Skin Testing -
CNA Certification -
Healthcare Training Solutions
Medical Assistant - In Training -
Inc./College of Adult Education
CPR Certified -
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