Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jacquelynn Leeper

Des Moines,IA

Summary

Dynamic customer service professional with experience at Wells Fargo, excelling in fraud detection. Recognized for exceptional communication and critical thinking skills, adept at conflict resolution and staff training. Proven ability to thrive in fast-paced environments while delivering outstanding support and guidance to team members. Proficient in Microsoft Excel and data entry.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ranstad Staffing Agency
10.2022 - 06.2025

Started to work for Wells Fargo in the Fraud Department.


Fraud Detection Customer Service

Wells Fargo
06.2022 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

Associate of Science - Medical

Hamilton College
West Des Moines, IA
06-2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft outlook
  • Documentation
  • Staff training
  • De-escalation techniques

Timeline

Customer Service Representative

Ranstad Staffing Agency
10.2022 - 06.2025

Fraud Detection Customer Service

Wells Fargo
06.2022 - 06.2025

Associate of Science - Medical

Hamilton College

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