Jacquelynn Shore
Rochester,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Pat And Carla's Italian Eatery
12.2019 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Manager
BCHH, Inc.
08.2011 - 10.2019
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Customer Service Representative
Service 1st
11.2009 - 08.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Title Operations Manager
LandAmerica Financial Group
06.2001 - 11.2009
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Arts - Paralegal
Duff's Business Institute
Pittsburgh, PA12.2005
Skills
- Call Management
- Complaint Resolution
- Professional Telephone Demeanor
- Conflict Resolution
- Client Relations
- Data Entry
Timeline
Customer Service Representative
Pat And Carla's Italian Eatery
12.2019 - 12.2023
Customer Service Manager
BCHH, Inc.
08.2011 - 10.2019
Customer Service Representative
Service 1st
11.2009 - 08.2011
Title Operations Manager
LandAmerica Financial Group
06.2001 - 11.2009
Associate of Arts - Paralegal
Duff's Business Institute
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