Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
Generic

Jacques Lubbe

St Augustine

Summary

With extensive experience across a diverse range of industries, I have worked with a variety of technologies on multiple platforms and interfaces, contributing to the full system development life cycle. I have successfully managed all phases of development, from gathering and analyzing client requirements, drafting quotes and statements of work, development, implementation, training and ongoing support. I am highly skilled in interpreting client needs and delivering tailored, fully functional solutions that streamline business processes.


As a strong advocate for customer relationship management, I am committed to delivering stable, functional solutions that address business challenges and improve existing systems. I have also played a pivotal role in enhancing end-user experience through comprehensive product training and ongoing customer support. I am passionate about solving problems and leveraging innovative solutions to exceed client expectations.


My development expertise includes: Designing, developing and implementing custom reports & dashboards, SQL database management. Developing SQL database structures, views, stored procedures, and functions. ETL development, data integration, front-end and back-end web development.


My experience spans multiple sectors, with a particular focus on the mining industry across North and South America and Australia, where I have supported customers through specialized development, training and support for mining products and custom reporting.


Other industry experience includes Finance, Time and Attendance systems, Utility Management & Custom Intranet Systems development.


I take a practical approach to the task at hand with acknowledging the human element, and value long term relationships.

Overview

22
22
years of professional experience

Work History

Americas Sales Support Manager

Trimble Inc.
02.2017 - Current
  • Manage and develop a support team in the USA
  • Account Development - ensure customer satisfaction with implementations and support, open new sites within the account, facilitate further sales within existing sites
  • Relationship Management - act as a key point of contact for the strategic account to reinforce customer experience and satisfaction with key American clients
  • Liaise with Support and Implementation to maximize customer satisfaction
  • Streamline customer internal processes
  • Customer training
  • Flexible resource - act as a resource for support, implementation & training as required
  • Monitor support queue for major items in US timezone
  • Code Development - Develop custom reports for clients, Web development, SQL database management, Development of SQL database structures, Views, Stored Procedures & Functions, ETL Development

Senior Analyst / Programmer

Trimble Inc.
08.2014 - 02.2017
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
  • Completing tasks assigned by the relevant managers
  • Continuing professional development
  • Continuing product and mining domain knowledge
  • Client relationship management
  • Development of in-house product
  • Development of SSRS reports and dashboards
  • Major Project lead
  • Support Management
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.

Senior Developer

Dominion Software
10.2008 - 05.2014
  • Developing and supporting intranet and public websites with mobile solutions to streamline client business processes
  • Project Management
  • Requirements gathering and System Analysis
  • System Design
  • Developed reusable code libraries that streamlined development efforts and improved consistency in software architecture across multiple projects
  • Testing
  • Deployment
  • Maintenance & Enhancements
  • Technology upgrade
  • Server maintenance
  • End User support

IT Manager / Senior Developer

Remote Metering Solutions (Pty) Ltd
08.2006 - 07.2008
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • System Design
  • Development
  • Testing
  • Deployment
  • Maintenance & Enhancements
  • Server Maintenance
  • End User computer maintenance and support

Analyst / Developer

Alliance Data Corporation
05.2004 - 07.2006
  • Support time and attendance product and developed a mobile interface for the system
  • Develop Housing Management system
  • Project planning
  • Requirements gathering
  • System design
  • Testing
  • Deployment
  • Client Support

Developer

Cortell
04.2003 - 04.2004
  • Develop and support products
  • Financial reporting (SQL & Excel)
  • Project planning
  • Requirements gathering
  • System Design
  • Development
  • Testing

Education

Bachelor of Science (BSc) - Computer Software Engineering

Midrand Private University
01.2002

Certification - Microsoft Dot Net

CTU Training Solutions
01.2005

Skills

  • Project Coordination
  • Technical Problem-Solving
  • Data Analysis Expertise
  • Product Presentation
  • Client Account Management
  • Collaborative Communication
  • Customer Support Expertise
  • Collaborative Teamwork
  • Analytical Problem-Solving
  • Detail-Oriented Approach
  • Effective Time Management
  • Staff training and development

Personal Information

Title: Americas Sales Support Manager at Trimble Inc.

Languages

English
Native or Bilingual
Afrikaans
Native or Bilingual

Timeline

Americas Sales Support Manager

Trimble Inc.
02.2017 - Current

Senior Analyst / Programmer

Trimble Inc.
08.2014 - 02.2017

Senior Developer

Dominion Software
10.2008 - 05.2014

IT Manager / Senior Developer

Remote Metering Solutions (Pty) Ltd
08.2006 - 07.2008

Analyst / Developer

Alliance Data Corporation
05.2004 - 07.2006

Developer

Cortell
04.2003 - 04.2004

Certification - Microsoft Dot Net

CTU Training Solutions

Bachelor of Science (BSc) - Computer Software Engineering

Midrand Private University
Jacques Lubbe