Susan Cavanagh-Pons
Fort Pierre,FL
Summary
Driven professional with extensive experience in case management and patient advocacy, notably at New Horizons of Treasure Coast. Excelled in developing care plans and enhancing patient outcomes, leveraging skills in documentation and organizational efficiency. Proven track record in fostering team growth and improving service delivery through strategic planning and effective collaboration. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
18
18
years of professional experience
Work History
LTC Care Coordinator
Sunshine Health Plan
10.2017 - 10.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Program Manageer
New Horizons of Treasure Coast
04.2016 - 10.2017
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with community partners, ensuring support for program initiatives.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Assistant Program Manager
New Horizons of Treasure Coast
08.2007 - 04.2016
- Collaborated with internal departments to streamline workflows, increasing overall organizational efficiency within the program framework.
- Provided guidance and mentoring to junior staff members, fostering a supportive work environment that encouraged growth and learning.
- Facilitated programming by coordinating resources and deliverables between departments.
- Enhanced team collaboration through regular meetings, clear communication, and ongoing professional development training.
Intensive Case Manager
New Horizons of Treasure Coast
10.2006 - 08.2007
- Ensured continuity of care during crisis situations by coordinating emergency services, assessing risk factors, and creating safety plans for vulnerable clients.
- Supported the development of organizational policies aligned with best practices in intensive case management services.
- Enhanced client outcomes by developing and implementing personalized case management plans.
- Secured essential services such as medical care and substance abuse treatment for clients facing barriers due to insurance or financial limitations.
Education
Bachelor of Arts - Behavioral Science
Northern Vermont University
Johnson, VTSkills
- Case Management
- Documentation proficiency
- Care Planning
- Patient Care Assessment
- Training and mentoring
- Certified in CPR/AED
- Employee Performance Evaluations
- Administrative Staff Supervision
Timeline
LTC Care Coordinator
Sunshine Health Plan
10.2017 - 10.2024
Program Manageer
New Horizons of Treasure Coast
04.2016 - 10.2017
Assistant Program Manager
New Horizons of Treasure Coast
08.2007 - 04.2016
Intensive Case Manager
New Horizons of Treasure Coast
10.2006 - 08.2007
Bachelor of Arts - Behavioral Science
Northern Vermont University
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